Sky broadband

[Ravit]

Hi 

I am a sky customer for long time and I was paying £33 when I joined for both tv  and broadband but now it is gone to £49 being a carer for  my wife and on benefit its really hard for me to afford. On the other side bt and EE my phone provider is offering me £24 a month with fibre and with sky it is gone to £29 and which is still essential. 

Can you please help me with this as I won't be able to afford this and unwanted has to look for other broadband providers which I don't  want .

Can you please help me with this.

Many thanks 

Ravit

[Daniel0210]

@Ravit 
You aren’t talking to Sky Customer Services on here. This is primarily a forum for customers to help other customers, so Sky won’t automatically contact you as the result of your post on here.

If you are cancelling broadband totally or are moving to Virgin you'll have to contact Sky and give the required notice of 14 days. This link should help https://www.sky.com/help/articles/cancel-sky-broadband  
If you are changing to another ISP who also uses the Openreach infrastructure then join up with them and they should contact Sky on your behalf.

[GD1]

@Ravit  You will need to contact Sky to negotiate a new deal, the forum isn't the place to do it.

You will need to call Sky or use the following link  https://www.sky.com/help/articles/cancel-sky-broadband  

On the link provided (In the UK) it should include a Message Us option between 0900-1930.

You can also call on 150 from a Sky Mobile or Sky Talk line

If you haven't got a current Sky Mobile or Sky Talk this link should help:
(UK) https://www.sky.com/help/home Scroll down and click on ‘Need more help’ and it provides a 0333 number
(ROI) on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.

Stay on the line and don’t hang up if prompted to. Apparently the quieter times to ring are just after 7am or about 9pm.


If you don't see the Contact options on the link above make sure java script is enabled on your browser.