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This discussion topic is read only Discussion topic: Sky broadband buddy app says i need a different account but all i did was move house

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This message was authored by: Harrison+H

Message posted on ‎21 Sep 2021 09:15 PM

Sky broadband buddy app says i need a different account but all i did was move house

Trying to log into sky broadband buddy since I did a home move and can't as it says I need to have a different package. But I have the same as I did before my move and it worked fine before. 

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Avatar for Highlinder
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This message was authored by: Highlinder

Message posted on ‎22 Sep 2021 06:06 AM

Re: Sky broadband buddy app says i need a different account but all i did was move house

Posted by a Superuser, not a Sky employee. Find out more

@Harrison+H I have escalated your post to Sky who may be in touch with you regarding this via a private message on this forum or an email to you, both of which will invite you to a private chat.

 

You can find more informtion about this process in the link below.

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

If someone has helped give them Like.

If you have found this solution helpful please tick this as the answer.
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This message was authored by: Mr+Flibbles+86

Message posted on ‎22 Sep 2021 08:31 AM

Re: Sky broadband buddy app says i need a different account but all i did was move house

Thanks for escalating this. We have now sent an invite to chat

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