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Discussion topic: Sky booster not connecting to Sky Hub

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This message was authored by Dumdum0998 This message was authored by: Dumdum0998

Sky booster not connecting to Sky Hub

The middle light on my Sky booster does not turn green meaning that it does not connect to the Sky Hub. When i move it next to the sky Hub it connects perfectly but when i move it away into a previously working position, it does not work, so i get no wifi to the rest of the house.

I tried most of the advice on here such as resetting it or connecting it to a close area then moving it to the desired location.

 

If anyone can respond with anything that worked for them it would be very much appreciated.

 

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This message was authored by jamesn123 This message was authored by: jamesn123

Re: Sky booster not connecting to Sky Hub

Posted by a Superuser, not a Sky employee. Find out more

@Dumdum0998 

Clearly WiFi conditons have changed within your environment and the booster now cant connect to the hub as far away as it did before. You've proved that by saying it works fine closer to the router.

 

Best thing you can try to do is change the Wifi channel on the hub

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
Dumdum0998
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This message was authored by Dumdum0998 This message was authored by: Dumdum0998

Re: Sky booster not connecting to Sky Hub

@jamesn123

Can you explain how to do this and explain how this would help my situation because i have bever changed the channel on my hub before??

 

Thank you for responding so quickly!!!

This message was authored by jamesn123 This message was authored by: jamesn123

Re: Sky booster not connecting to Sky Hub

Posted by a Superuser, not a Sky employee. Find out more

Hi @Dumdum0998 

See here 

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
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