Sky bill

[Michellelouise92]

Hi, I've been charged over £70 a month for Sky Tv and broadband. I am currently a single parent who is on maternity and on universal credit benefits. I have been advised this amount each month is ridiculous, especially for the usage I use. Please can I have my account looked into as I my account has been restricted due to late payment. Thank you 

[Mark39]

If you're not in contract, give Sky a call to negotiate a new discount offer. Note that it will be for a new minimum 18 months' term. 

You'll need to pay the overdue amount before Sky will discuss it with you.

[Daniel0210]

@Michellelouise92 
You aren’t addressing Sky Customer Services here. This is primarily a customer helps customer forum and there will be no automatic contact from Sky.

Before they reinstate your services you will have to pay what you owe and also set up a new continuous payment method. If your payment is two or more weeks overdue you will also have to pay the next bill as well. If your account remains in arrears for 56 days Sky may terminate the account.

If you can’t pay all now you can pay what you want, when you want, but until the bill is paid off in full Sky will not reinstate your services. Sky don't allow payment plans on overdue live accounts or promises to pay.

Once your payment has cleared and is in Sky’s account your services should be reinstated, but be aware this may not be instant, especially at a weekend when the banks are closed.

Also, when your services are restricted any attempt to call Sky will result in you being prompted to pay what you owe first. If you disagree with Sky about a charge or payment etc, then once you’ve done the above you should be able to talk to Customer Services to resolve it.