Sky are wanting me to send old equipment back even though I was told I wouldn’t need to

[steven9292]

Sky want me to send my old quipment back even though they said I didn't have to and was instructed to get rid of it now they want to charge me 

[MightyQuinn]

Hi @steven9292   I'm sorry but it is clear in the T&Cs that you agreed to that all Sky Q equipment is on loan and must be returned. 
Ownership of equipment and the viewing card
• Sky Q boxes and the Sky Q hub are loaned equipment supplied to you at no cost and remain the property of Sky (or another Sky group company) at all times.
• You must not dispose of loaned equipment and we recommend you insure it against loss, theft or damage for the full replacement value.
• You must return or allow us to collect loaned equipment when reasonably requested to do so. This is the case even if it is being used by you to receive third party retailed content and you are responsible for managing any subscriptions with third parties.
• If you fail to return the loaned equipment you will have to pay a non-return charge. For more information about these charges go to sky.com/nonreturncharge.
• Payment of the non-return charge does not transfer ownership of loaned equipment to you and you are still required to return the loaned equipment to us following our reasonable request.
• If your Sky services end or are restricted we may disable the relevant loaned equipment to stop it from working. When we do this to a Sky Q box you won’t be able to receive any content including free-to-air channels or other third party content and services.
• If we have requested that you return loaned equipment to us and you have failed to do so we may take legal action to recover it from you.
• The Sky dish is not loaned to you and becomes your property to keep on installation.

[oj01]

If it was Sky Q equipment, then Yes, it has only ever been on loan to you and must be returned.

If it was old Sky+ equipment, then No, this was your property and doesn't need to be returned. 

[Invisiblename]

@steven9292  Can you put all the guessing to bed by telling us if it was SkyHD+ or Sky Q equipment?

[TimmyBGood]

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@steven9292 wrote:

Sky want me to send my old quipment  

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I think the point is that Q hardware isn't 'old': it was first released in 2016 and even v1 boxes are still viable as replacements for those that fail in use.  As indicated above, Sky only loans it to subscribers, and expects it to be returned.

[nolte]

Just curious, who in sky instructed you "to get rid of it"

It seems very odd advice to give. 

[steven9292]

Sky instructed me just to get rid after signing up for another 24 months and moving houses 

I have now sorted this issue and won't be charged as the person in my old house is a friend and kept the box just in case 

[Invisiblename]

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@steven9292 wrote:

Sky instructed me just to get rid after signing up for another 24 months and moving houses 

I have now sorted this issue and won't be charged as the person in my old house is a friend and kept the box just in case 

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You still haven't confirmed which version of Sky box you have??