Sky Superfast 35 and Anytime calls after activation - Buzz on line, Internet disconnect & slow speed

[H+H+B]

After upgrading to Superfast 35 with Anytime calls. Three Problem exist  -

1. I can make & receive calls but there is constant buzzing on the line.

2. I notice the Internet light on the router turns to amber when Telephone calls terminated and then returns to normal.

3. My guaranteed speed is 9.2 Mb/s. This morning it was 6.4Mb/s. I am aware this will fluctuate during this initial period, but 6.4Mb/s seems very slow!!

My upgrade was from Sky Broadband Unlimited with BT anytime calls to Sky Superfast 35 with anytime calls and sky line charges.

No changes have taken place with my home configuration.

Can you help identify the problem?

[cookiemonsteruk]

@H+H+B 

Can you post your hub stats

https://community.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/m-p/2855717#M1014...

And run tests from your my sky app and post the info in more about your connection

[Highlinder]

@H+H+BIs there a voice light on your router?

[H+H+B]

Router Statistics

System Up Time: 00:37:58

Port Status TxPkts RxPkts Collision Pkts Tx b/s Rx b/s Up Time WAN MER 44466 57231 0 101565 180907 00:36:25 LAN Up 93733 68225 0 750802 124332 00:37:58 WLAN Up 5880 1476 0 62 0 00:37:21

---

Broadband Link Downstream Upstream Connection Speed (Kbps) 3727 961 Line Attenuation (dB) DS1:28.0    DS2:0.0    DS3:0.0 US0:14.5    US1:0.0    US2:0.0 Noise Margin (dB) DS1:8.6    DS2:0.0    DS3:0.0 US0:6.5    US1:0.0    US2:0.0

---

Poll Interval:

Seconds (at least 3s): 

Set Interval Stop

[H+H+B]

Router Statistics

System Up Time: 06:36:58

Port Status TxPkts RxPkts Collision Pkts Tx b/s Rx b/s Up Time WAN MER 79681 122267 0 28205 10698 00:31:11 LAN Up 401942 279130 0 530154 27249 06:36:58 WLAN Up 139472 71123 0 0 26 06:36:21

---

Broadband Link Downstream Upstream Connection Speed (Kbps) 6340 973 Line Attenuation (dB) DS1:28.1    DS2:0.0    DS3:0.0 US0:14.5    US1:0.0    US2:0.0 Noise Margin (dB) DS1:7.0    DS2:0.0    DS3:0.0 US0:6.2    US1:0.0    US2:0.0

[Highlinder]

@H+H+B Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.