@Steve+Hanvey wrote:
I have Sky Q with Sky Signature - I have problems accessing Sky Atlantic on demand it says I need to upgrade. Also Movies On Demand are also not downloading - they get stuck at 30sec and don't download further.
any ideas why? Is it a viewing card issue?
Thanks
Hi @Steve+Hanvey
First check that you are not trying to Download HD or UHD content without the Q HD or UHD Subscription pack.
Sky Signature includes BoxSets and Entertainment channels only in SD as standard.
Only free to air channels such as BBC, ITV etc are in HD. The Q HD pack is required for all other Sky Signature HD content, including Catch Up in HD, On Demand in HD and BoxSets in HD
If you do not have the Optional HD pack you need to change the Download to SD in All Formats (as HD is the default setting).
So that you do not need to do this every time it’s best to change your Download preference to SD in Home - Settings - Setup - Preferences.
This needs to done on the main Q box.
Then if you want to download any HD content from free to air channels (BBCHD ,ITVHD etc) you can select HD in the All formats tab of the content . This will change the format for that particular download only but still leave your format to SD in preferences.
If Downloads are stuck check the Recordings - most recent section for any failed downloads. Any you find want permanently deleting from the Most recent section and also the Deleted section in manage.
Sky Signature - Sky Atlantic on demand
