Sky + Remote not working

[Teenyod]

Got a new Sky HD box installed about 6 weeks ago and the Remote will only work if you stand with 3-4ft of the box to change channels.  It will not work at all of you are sitting on the couch 5-6ft away.  Have reset it, changed batteries and still no improvement.  What do I do to get a replacement of its faulty.  Thank you for any advice given.

[Mark39]

Did you have a previous box which worked ok using the same remote? Otherwise, could be the remote or the box. If it were me I'd buy a replacement remote first (they're not expensive) and see if that resolved it. If not, go back to whoever supplied the box and request a replacement. 

[Teenyod]

I had no Sky previously so its a brand new box and remote supplied by SKY installation technician.  Is there a link or contact details I can use to alert SKY to the issue in case it is the box and not the remote????

[Mark39]

The reality is that Sky+HD boxes haven't been manufactured since around 2015, so your box is almost certainly a refurbished model. 

I'll flag your post to Sky and one the Community advisers here may be able to contact you. Look out for a blue chat 'bubble' towards the bottom of the page during the course of the day, and an email or private message inviting you to chat online.

If you prefer you could call. You can find the number via the 'need more help' dropdown at the bottom of this page: https://www.sky.com/help/home

[Teenyod]

Thanks very much for your advice and assistance with this.