Sky Q no satellite signal had enough .......

[shellsbells7]

I received the message No Satellite signal on my box last Thursday . I did all the relevant checks on the help guides which resulted in me calling sky and booking an engineer which was not available for a week!!! I was told to keep checking daily to see if I could rebook. I cannot tell you how frustrated I was at this poor service(I do not take it out on who I am talking to its not their fault) Much to my amazement I did manage to rebook and an engineer came on Sunday. He was a nice chap told me his ipad showed everthing should be working..... he then ran a cable to connect both of mu mini boxes together and said hopefully all would be okay

Well here we are 3 days later and I have no satellite signal 😞 I do not live in a big house I have 1 main box and 2 mini I have been a sky customer now for 25 years and am at my wits end...... I just want sky to come round rip it all out and start again.

Sky have just put up their prices again and are not giving me the TV I pay for you can hopefully understand my frustration but where do I go now.

[Daniel0210]

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@shellsbells7 wrote:

he then ran a cable to connect both of mu mini boxes together and said hopefully all would be okay?

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@shellsbells7 

I'm presuming he also checked that the dish wasn't out of alignment when he was there. Sounds like you need to arrange another visit. Hopefully the wait won't be as long this time. 

[shellsbells7]

I am not really sure what they do and what they do not do !! Always polite but I really think its a game of chance and hoping what they do works but in this day and age it just is not good enough!!!

[Invisiblename]

@shellsbells7  Where are you seeing the No Satellite signal? Your main Sky Q box TV or at one of your mini boxes?  That fact that the engineer connected your mini boxes together (although I'm not sure what that actually means) suggests that he thought it was in issue between your main Sky Q & the mini boxes.

If it is your main Sky Q box reporting the problem, then you are going to have to call Sky out again, because it's either your dish out of alignement, or a problem with the cables from the dish to the box.

[shellsbells7]

I have just spent 45 mins on the phone to sky after walking through resetting the box again with my husband (I am at work) guess what an engineer visit required not available until next wednesday...you could not make this up. We are all told it should be working but its not and we are totally reliant on how good the engineer is when he comes round......

[shellsbells7]

I cannot stress my frustration enough 3 engineers out in concession  who have not permantely  solved the problem!!!  It must be the weather they say really in the 21st century thats the best you can come up with !!! I spend my life contacting sky who arrange for an engineer that is days away and then its up to me to look out for cancelations to get them in quicker !! In the meantime I have no Sky for which I am paying for 😞 Enough is Enough sky  customer for 20 + years surely this can be fixed I want it all taken out and reinstalled I have friends and family who have sky in my area and never have a problem !!!  

[GD1]

@shellsbells7  You need to call Sky to  cancel, a forum post won't result in removal of your equipemnt,  you would have to post it back to Sky when you cancel.

You can use the following link https://www.sky.com/help/articles/cancel-sky-tv#contact-leave

On the link provided (In the UK) it should include a Message Us option between 0900-1930.

You can also call on 150 from a Sky Mobile or Sky Talk line

If you haven't got a current Sky Mobile or Sky Talk this link should help:
(UK) https://www.sky.com/help/home Scroll down and click on ‘Need more help’ and it provides a 0333 number
(ROI) on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.

Stay on the line and don’t hang up if prompted to. Apparently the quieter times to ring are just after 7am or about 9pm.


If you don't see the Contact options on the link above make sure java script is enabled on your browser.

[Greenfingers001]

Hi there, I will escalate this to our community chat for you. Please look out for an email or chat bubble. We look forward to speaking to you 🙂

[Mr+Flibbles+86]

UPDATE - We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks