Sky Q engineer hasn’t arrived when scheduled.

[MickC1979]

I was expecting a Sky Q engineer to install a dish and tv box today between 12:00 and 17:00. It's now 18:40 and I haven't heard anything; no text, no updates on Order Tracking.

Will they still come? Will they come tomorrow?

Will I have to reschedule for a visit next week instead?

[Quoman7]

---

@MickC1979 wrote:

I was expecting a Sky Q engineer to install a dish and tv box today between 12:00 and 17:00. It's now 18:40 and I haven't heard anything; no text, no updates on Order Tracking.

Will they still come? Will they come tomorrow?

Will I have to reschedule for a visit next week instead?

---

Hi @MickC1979  You will need to call SKY and talk to an advisor about your order.

[Mr+Flibbles+86]

I will escalate this to our community chat for you. Please look out for an email or chat bubble. We look forward to speaking to you

[MickC1979]

The issue has been resolved, and I have a new date for a visit.

Thanks for your replies and concern.