The content on this page may be out-of-date or have been superseded by newer information. Links on this page to other sites may not work and contact information may be inaccurate. This page has been archived for future reference.
07 May 2022 10:44 PM
Hello everyone,
so today I woke up , along with my three kids (all under 5) and on turning on the box, a message appeared that there is no signal but some internet services and recordings may work. I then checked the recordings and apps, but nothing came up. It all said no signal. I went into settings, and it said there is no signal. I tried the 0,0,1 and select option and made sure it was on on the correct bandwidth etc. I tried turning the box on and off from the mains but still the same error. Called sky who have arranged an engineer for NEXT SUNDAY! I have no idea what to do till then! I even asked the person on the phone, if I should just reset, and they said not to. Now I wish I did, because the box won't even turn on now. If I switch it off from the mains, then follow the onscreen instructions, I wait till the screen goes blank and the amber light appears, I press home, and nothing, press the power button on remote, nothing and then when I press the button with the amber light on, instead of turning green, it stays amber for a few seconds and then turns off altogether. Please could someone help?
This discussion has been locked
Sorry, you can't reply to this discussion as it's been locked by our Community Managers.
07 May 2022 10:49 PM
Posted by a Superuser, not a Sky employee. Find out more
@Sabs.p wrote:
Hello everyone,
so today I woke up , along with my three kids (all under 5) and on turning on the box, a message appeared that there is no signal but some internet services and recordings may work. I then checked the recordings and apps, but nothing came up. It all said no signal. I went into settings, and it said there is no signal. I tried the 0,0,1 and select option and made sure it was on on the correct bandwidth etc. I tried turning the box on and off from the mains but still the same error. Called sky who have arranged an engineer for NEXT SUNDAY! I have no idea what to do till then! I even asked the person on the phone, if I should just reset, and they said not to. Now I wish I did, because the box won't even turn on now. If I switch it off from the mains, then follow the onscreen instructions, I wait till the screen goes blank and the amber light appears, I press home, and nothing, press the power button on remote, nothing and then when I press the button with the amber light on, instead of turning green, it stays amber for a few seconds and then turns off altogether. Please could someone help?
Hi @Sabs.p
Try working through the following link
This discussion has been locked
Sorry, you can't reply to this discussion as it's been locked by our Community Managers.