Sky HDR

[Super+Anthony]

@Kei+M Can you please explain in simple English why I never receive any emails from Sky with any updates etc. I only receive updates when I have changed my contact or if I have emailed complaints. Even though I have been told you guys have my email and you notify me with any news or updates,I continue to receive nothing. So either there is something wrong with your systems or you simply not telling me the truth

[Super+Anthony]

@1IanB I never receive any of these emails even though Sky tell me they have my email and they don't send emails out. Useless

[Topcat200]

Don't bother waiting for them, you'll  be waiting a long time, I phoned up yesterday twice after being told I would get an email by 3pm yesterday, nothing, called at 3.10pm, took about 20 min and all sorted, my box arrived at 11.30 am today, latest box as well.

[Super+Anthony]

@Topcat200 And I don't think they are always accurate with their information. 

[pablohoney1]

Anyone who is getting a V3 box, pelase remember to check for sound drop outs and report them to Sky when they happen.

[JasSGriff]

Anyone been able to upgrade box via sky q yet?

[Mr+Penrice]

Nothing showing on my Sky Q box, Sky VIP or internet app.

[stevo+56]

Not had anything regarding the upgrade I was told there is a queue and that it is first come basis, that's a load of rubbish as I registered back in September, it must be a big queue 

[Mr+Penrice]

On the Sky website, if you have a V1 box it says you can upgrade, then it directs you to the shop, but the closest I can find are the minis and nothing else, unless someone knows different?

[Kei+M]

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@Kei+M wrote:

For those who have had an issue receiving the registration email, there will be a way to order yourself via the Sky Q box that is due to go live next week. Alternatively, our agents are now in a position to be able to process the upgrades from the earlier versions.

Thanks,

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You should be able to upgrade via your box now.

Thanks,

[MarkADawes]

Cheers for the update - worked for me 🙂 

[JasSGriff]

So I've tried doing this and there is still no option anywhere. Where did you see it I've gone to my account tried sky vip and the dedicated sky hdr bit and still nothing. 

[sinky78]

Just ordered mine its in upgrades and offers

[Mike+Lane]

The wifi from my V1 Q box had been up and down for months. When it was down, all the mini boxes were inoperable. Finally spoke to Sky a couple of weeks ago when the Q was not connecting to the router either by Ethernet or wifi. She suggested changing the box and today a very helpful Sky engineer did just that. Ethernet connected immediately and when I checked Lemurs, it was in HDR on my LG set (originally, I had a v1 box). Zapping  seems a bit slower but the V2 box seems fine. Happy now

[MATT-LOUGH]

The link in the email I received didn't actually work. It just took me to the sky main account page!

I gave up in the end and phoned. After waiting probably 15 mins listening to lift music was put though and got sorted.

That was yesterday. Box turning up tomorrow. For all the moaning about sky customer service that I read,  that's pretty good service tbh!

BTW What are peoples experiences like with regard to handing over old hdmi & mains cables. Does the courier insist on them?