Sky HDR

[Roger+Peters]

@MATT-LOUGH 

"What are peoples experiences like with regard to handing over old hdmi & mains cables. Does the courier insist on them?"

Not sure the courier actually cares or even Sky come to that for something that's worth 50p!

All I did rather than messing about unplugging the ones I was using, I just left the new ones in the box and returned those instead. 

[sinky78]

Ordered mine via sky q box  6pm thurs 29th delivered fri 1pm 30th via dpd, driver gave me new box and took old box cables and remote away. 

[Val+Dawson]

We had been given a date but no time slot so we got woken by courier at 08:30.

Mad rush to extract old box but all leads difficult to remove from Samsung One

Connect so left them in place and courier was OK to just take box. 

Now setup uses old leads and new remote, works fine. I've kept old remote

and new leads in case Sky ask for them.

[nkelly0]

When I go to my account on my sky q box. I'm only getting the option to upgrade for £99 for either 1tb or 2tb. Is anyone else getting this? I thought it was £50.  Thanks

[MATT-LOUGH]

Those of you who have had a box swap, did the new box come with a Bluetooth remote?

I swapped over yesterday and as per instructions handed over box and remote (Bluetooth touch). Replacement box (v3) only came with a non Bluetooth remote! Is this standard/normal practice?

[Zinc+alloy]

@nkelly0  same thing happened to me dont  worry £49 is deducted before it reaches your account , 

[digglerthelegend]

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@MATT-LOUGH wrote:

Those of you who have had a box swap, did the new box come with a Bluetooth remote?

I swapped over yesterday and as per instructions handed over box and remote (Bluetooth touch). Replacement box (v3) only came with a non Bluetooth remote! Is this standard/normal practice?

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At the risk of sounding condesending, are you aware that Sky don't do remotes with the touch pad anymore.

If it has a blue voice control button in the middle, that's the latest bluetooth remote.

[MATT-LOUGH]

Not at all! Wasn't aware. It's actually only a backup remote as I use a Logitech Elite. 

Reason for asking is that it only seems to work with line of sight not Bluetooth?

[digglerthelegend]

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@MATT-LOUGH wrote:

Not at all! Wasn't aware. It's actually only a backup remote as I use a Logitech Elite. 

Reason for asking is that it only seems to work with line of sight not Bluetooth?

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you can only have 1 remote paired via bluetooth at a time i'm afraid.

[Topcat200]

What a difference  my new sky q box over my original  v1 box,watching the liverpool game in uhd and the quality  is so much better, my old one  looked like it was HD when saying uhd, I wonder if the boxes degrade over time

[alistair.mck]

hi,  whats the procedure for upgrading now?  i'm got the non-HDR Sky Q box,  registered my interest months ago on www.sky.com/hdr but was never contacted.

[Rhonny]

@alistair.mck

Just order one via Your Account on your Sky Q box. 

[alistair.mck]

 

hi @Rhonny,. i am still getting this message when i go onto my Account,  HDR section, on my Sky Q box.  i called my Sky and begrudgingly paid the £50 for the box swap. what do i need to put in box when i send my old Sky Q box away,  cable,  both remotes etc ?

[Rhonny]

@alistair.mck

You should follow the instructions in your email. I wouldn't disconnect any cables other than to remove your box, and I don't believe the remote controls have to go back. It won't cripple the business of you keep them. 

[dawn1983]

I'm in ireland so had to sent the box back myself after getting the new one, haven't yet. Been 2 months and I doubt they will ask for it.