Sky HDR

[TheDeathOfRats]

@bob1234 @TheDeathOfRats  I am not sure how much different that is to promotion UHD when people with the original 1TB box can't view it. There is however an expensive upgrade option for them.

To be honest I'm not really sure what the 1TB service is - how much it costs, what the T&Cs are.  I have only ever had the 2TB box.

But one of the issues is that for whatever reason (maybe creative accounting) Sky chose to dress up the sale of boxes as a sort of rental.

They make it clear, that the box doesn't belong to the customer, it belongs to Sky, the payment is for installation and setup.  Now for the main box that is significant as a new dish needs to be fitted and potentially new cable run.

So a 1TB owner says he wants a 2TB box now - what does he have to pay and what what is that payment for.  If it is for 'installation and setup' most of that has already been done and paid for when they got the 1TB box.  Would Sky want to charge for that again, possibly because what they are really doing is selling you the box but for whatever reason they won't come out and say that.

I remember a conversation I had when I was considering a second Q-Mini.

Me : I'd like an extra mini please

Sky: Certainly that will be £100

Me: Okay, so I am buying the box, it is mine to keep

Sky: No it is our box you are not buying it

Me: So what is the £100 for.  Is that rental?

Sky: No it is for installation

Me: Oh I see, I don't need installation, I can do it myself, it' s piece of cake, 5 minutes at most.  Jsut send the box to me, you can charge me postage

Sky: Okay, but the price is still £100

Me: I don't understand, why is it still £100

Sky: For the installation

Me: But you are not doing the installation, I am.  So what is the £100 really for.

Sky It's for installation

Give's up at this point because Sky are no longer making any sense

Another anomollay is that if the box breaks down after the first year, Sky expect the customer to pay to get it repaired - why is that - if the box belongs to Sky and it has failed through normal use, why should the customer be responsible for repairing Sky's assets.

It's a very strange model. I suspect the truth is that the initial payment isn't for installation but for full or part payment of the equipment. 

Cheers,

Nigel

[best+of+the+best]

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@rawhide1 wrote:

@Piesarus 

Sky Nature in 4K UHD on a Sony AF8 TV hope when I get HDR it will beat this picture 

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@rawhide1 Sorry but am I missing the point isn't your tv capable of Dolby Vision so why would it look any better on a Sky Q box in HLG HDR 

[bob1234]

@TheDeathOfRats Another anomollay is that if the box breaks down after the first year, Sky expect the customer to pay to get it repaired - why is that - if the box belongs to Sky and it has failed through normal use, why should the customer be responsible for repairing Sky's assets.

No no unlike +HD the maintenance cost is in the subscription and Sky will repair/replace free if needed.

The grey area is the dish and cabling which Sky say belongs to us and is guaranteed for 12 months however Sky do not seem to charge to fix faults on either.

[Paulonthetelly]

@TheDeathOfRats , The minis are not capable of handling UHD/HLG/HDR. Do yourself a favour don't spend a £100 on a mini buy 3 fire sticks or similar which give access to multiple providers. I don't want to sit in my lounge all the time watching UHD off the Q box only. How much is a firestick these days & what can they do. About right though for Sky to charge 3 times the price for an older system. Minis SD/HD. Watch now for all the sky posts saying how wonderful minis are...,, anyone got a signal booster handy 

[Laing1]

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@TheDeathOfRats wrote:

@bob1234 @TheDeathOfRats  I am not sure how much different that is to promotion UHD when people with the original 1TB box can't view it. There is however an expensive upgrade option for them.

To be honest I'm not really sure what the 1TB service is - how much it costs, what the T&Cs are.  I have only ever had the 2TB box.

But one of the issues is that for whatever reason (maybe creative accounting) Sky chose to dress up the sale of boxes as a sort of rental.

They make it clear, that the box doesn't belong to the customer, it belongs to Sky, the payment is for installation and setup.  Now for the main box that is significant as a new dish needs to be fitted and potentially new cable run.

So a 1TB owner says he wants a 2TB box now - what does he have to pay and what what is that payment for.  If it is for 'installation and setup' most of that has already been done and paid for when they got the 1TB box.  Would Sky want to charge for that again, possibly because what they are really doing is selling you the box but for whatever reason they won't come out and say that.

I remember a conversation I had when I was considering a second Q-Mini.

Me : I'd like an extra mini please

Sky: Certainly that will be £100

Me: Okay, so I am buying the box, it is mine to keep

Sky: No it is our box you are not buying it

Me: So what is the £100 for.  Is that rental?

Sky: No it is for installation

Me: Oh I see, I don't need installation, I can do it myself, it' s piece of cake, 5 minutes at most.  Jsut send the box to me, you can charge me postage

Sky: Okay, but the price is still £100

Me: I don't understand, why is it still £100

Sky: For the installation

Me: But you are not doing the installation, I am.  So what is the £100 really for.

Sky It's for installation

Give's up at this point because Sky are no longer making any sense

Another anomollay is that if the box breaks down after the first year, Sky expect the customer to pay to get it repaired - why is that - if the box belongs to Sky and it has failed through normal use, why should the customer be responsible for repairing Sky's assets.

It's a very strange model. I suspect the truth is that the initial payment isn't for installation but for full or part payment of the equipment. 

Cheers,

Nigel

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@TheDeathOfRats a few things firstly in one of your post you state Sky are advertising HDR, having a page in a help article to me us not advertising it's informing people. Now if it was on the main page where you can pick your packages then that would be actively advertising

I also wish people would stop using the words they are renting or leasing a Sky Q box they are on loan. If you were renting it leasing you would be making a monthly payment to Sky but I don't see anything on my bill saying box rental/ leasing in fact if you have an exact same package as a HD customer you pay the same price as they do.

In your analargy regarding changing from a 1 TB box to a 2TB Sky will charge a fee but that's because they insist on an engineer to come out and fit the box.

Mini boxes are different they were £99 with an engineer's visit to fit then which was s one off viewing fee and an installation fee reduced to now £50 plus postage for a self install

Don't know where you get the idea that Sky expect you to pay after a year the boxes are loaned to you and Sky will send an engineer at no cost if your box breaks down and if it needs replacing will replace it free of charge.

The only time Sky will expect you to pay is if you have damaged the box you don't return the box or you have list the box

[Jamie+Simms]

To provide a bit of clarity although Sky have been working on HDR for the past 12months the approval to launch was only given 16days before it went live hence why it all seems so rushed and only now are box replacement schemes being devised.

The biggest issue with a box replacement scheme is nothing to do with Sky call centre staff working from home all that means is training takes longer the issue at present is the equipment supply chain manufacturing of boxes stopped for a number of weeks and then they are shipped by sea to the UK.

Also the box refurbishment centre in Rugby which has all the boxes that fail in home  and try and get them back to life they have been closed for 5 weeks and are now operating with less staff due to social distancing so boxes are in short supply hence why some service visits are having to be given brand new boxes as there is no refurbished ones available.

[TimmyBGood]

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@TheDeathOfRats wrote:

I suspect the truth is that the initial payment isn't for installation but for full or part payment of the equipment

Quite possibly the case that this covers at least some of the manufacturing cost, as that makes business sense, but it's what the contract says which really counts and it's very clear that boxes are on loan and there's no transfer of ownership no matter what is paid.

[Paulonthetelly]

@Jamie+Simms , Sky full of excuses then but not when it comes to taking your money

[Rhonny]

@Paulonthetelly

You're better than that!

[Paulonthetelly]

@Rhonny , you are of course right. Just did it to balance up the spinners. I watched 1917 in UHD/HDR via Amazon last night absolutely amazing what a free app or £30 fire stick can bring to the table 

[Lp12man]

Hi

i think model they are using is a repairing lease, basically leasee is responsible for all repair costs. Probably similar to a car lease, where you have to pay for service and repairs. It is not illegal or immoral. What they should have said is that the £100fee is for administration. You wouldn't moan at that if it was a car or a loan. What they should do is offer a purchase option. Now they are using the income from the mini not just to pay for the mini but the overheads of the business including the cost of the person you are talking to. When members talk to sky employees they assume they are the corporate entity, they are staff and particularly well paid! If you want to have discussion on philosophy of costing then escalate. 

we choose to procure from sky because generally it is very good. Sky have the IP they can charge what they wish. If you don't see that as value buy something else.

i do find it entertaining that we pay £000s for our kit but moan about admin charges when the beneficiary is Sky.

kevin

[Lp12man]

Meant to say "not particularly well paid"

mod please edit

kevin

[best+of+the+best]

@TheDeathOfRats  All Sky Q eqipement belongs too Sky it is only loaned to us for the duration of our contract it doesn't matter if the Sky Q equipement breaks down after 6 months or even after four years.

We do not own the eqipement after 6 months or even after 4 years again Sky own the equipement so if it fails at any point in time the repairs are down to Sky unlike the old Sky boxes after 12 months they were yours that why Sky Protect was a good thing to have just incase anything happened after the 12 months.

When I got my 2TB Sky Q Box in March 2016 I was not bothered about 4K as I didn't have a 4K tv plus there was no 4K broadcasts until August 2016.got my first 4K Tv 2018 which does HDR HDR10+/ HLG

I got Sky Q cause it was a lot cheaper than my old set up consisting of 3 SKY BOXES and 3 seperate multiroom subscriptions

[rscott]

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@Lp12man wrote:

Hi

i think model they are using is a repairing lease, basically leasee is responsible for all repair costs. Probably similar to a car lease, where you have to pay for service and repairs. It is not illegal or immoral. What they should have said is that the £100fee is for administration. You wouldn't moan at that if it was a car or a loan. What they should do is offer a purchase option. Now they are using the income from the mini not just to pay for the mini but the overheads of the business including the cost of the person you are talking to. When members talk to sky employees they assume they are the corporate entity, they are staff and particularly well paid! If you want to have discussion on philosophy of costing then escalate. 

we choose to procure from sky because generally it is very good. Sky have the IP they can charge what they wish. If you don't see that as value buy something else.

i do find it entertaining that we pay £000s for our kit but moan about admin charges when the beneficiary is Sky.

kevin

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If you read your Q contract, it's clear Sky lend you the Q boxes, they don't lease them..

[Paulonthetelly]

@Lp12man , yes if you say so. Reminds me of giving my Range Rover sport back to Land Rover at end of its pcp lease. It was £65k new four years ago, how much do you think it was worth last November. I was laughing when I handed the keys back & saved me an absolute fortune.