Sky HDR

[rscott]

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@reebokrebel wrote:

@Kei+M ,

YOu say you had a decision to further delay or push ahead.   Does this imply with a further delay, the 2TbV1 could have got it?  Does that mean it could get it one day ?   Otherwise, what do you mean by a "further delay"?

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The v1 box will never get HLG - the chipset simply isn't capable  of it. 

@Kei+M  is referring to the "2TBv1 upgrade journey" - that's the process  for upgrading from the v1 box to a newer version which can support it.
That hasn't been possible to implement yet and rather than delay launching any HDR content at all, they've started with a very small amount of content instead (presumably to tie in with the Sky Nature launch as that type of content is great for showing off the effect of HDR).  As he  says, the process to upgrade from v1 will be implemented as the amount of content increases.

[rscott]

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@jasonw1978 wrote:

Thats probably about the most factually incoreect thing ive read in a long time, why even advise if your knowledge is so badly lacking?

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Can you quote the post you're referring to - there's no way otherwise to know what you're claiming is incorrect.

[garybarnes]

You need to be crystal clear on what that 'journey' is for v1 owners. At the moment, you're charging customers the same 'ish' price for UHD and people aren't getting the same service. That's a contract breach as some are getting better service than others. 

[rscott]

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@garybarnes wrote:

You need to be crystal clear on what that 'journey' is for v1 owners. At the moment, you're charging customers the same 'ish' price for UHD and people aren't getting the same service. That's a contract breach as some are getting better service than others. 

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I guess they could refund the amount you're paying for HDR content..

[garybarnes]

@rscott  It's not a big issue right now but if this stays as is and you see hundreds of hours of content and eventually movies and sport, would you be happy with that? Sky Q is a premium product and its current being tarnished by a two tier haves/have nots paying the same. Quite simply unfair. 

[Daniel-UK]

ring them up and ask for new box, simple

[TimmyBGood]

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@garybarnes wrote:

That's a contract breach as some are getting better service than others. 

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I suspect there's nothing stating anything regarding that in any Sky contract.  It might be what we'd all hope for...

[rscott]

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@garybarnes wrote:

@rscott  It's not a big issue right now but if this stays as is and you see hundreds of hours of content and eventually movies and sport, would you be happy with that? Sky Q is a premium product and its current being tarnished by a two tier haves/have nots paying the same. Quite simply unfair. 

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That's exactly  why Sky have said the "intention is to build the upgrade journey in the coming months as we increase the content" .  

[Philip+Kal]

Asking for a new box, do you think it renews the contract. 

[Chicklet83]

So my husband has just turn on sky q hoping to watch one of the new nature programs in hdr and it didn't work so after looking on the internet we check are tv which is a Phillips 65 inch 65PUS6704/12 and it supports HDR10/HLG (Hybrid Log Gamma is that right? We have a sky q box which is 32b059? 2tb we got sky q when it first came out so we are now thinking it's the sky q box which needs replacing? Anyone help us?

[Minni3]

I have a KU model Samsung, however the sky q box passes through the Sony Soundbar 

When I press the info button on the HDMI port the soundbar is connected to , it displays HDR UHD 3840x2160/ 50p

[Rhonny]

@Chicklet83

You've a V1 2tb box. If you read a little earlier, from Kei, you'll see you can't just ask for another box. The path to replacement boxes will happen in due course. 

[Chicklet83]

So it's not the  tv  then? So it's the sky q box? 

[GreenLantern]

@63johnw  At the least it's very poor PR by Sky

[Rhonny]

@garybarnes

At the moment, you're charging customers the same 'ish' price for UHD and people aren't getting the same service. That's a contract breach.

No it isn't. What is Sky not providing to you that you agreed it would provide when you signed up? Does your contract say you should get HDR?

How you feel about a subject doesn't change the wording of your contract. This is not a breach of contract.