Sky HDR

[Ultramelon]

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@Rhonny wrote:

@Ultramelon

I am paying Sky for a top tier subscription but am no longer being provided with their top tier service.

Don't forget, you didn't sign up to receive Sky's top tier no matter how high that tier rises - you agreed a contract for UHD, the top tier at the time, and that's what they are delivering you. The fact that they have chosen to roll out HDR to those with more up-to-date boxes does not change the fact that you're getting precisely what you signed up to.

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I'm afraid I disagree. I'm not expecting special treatment, nor am I expecting endless free additional services. What I do expect is equal treatment for an equal subscription. Sky have clearly incorporated this new feature and in the absence of a new HDR subscription or package, one can only assume it's an addition to their Q Experience/UHD bundle.  If they had made the HDR upgrade a separate, chargable service, this whole issue would be somewhat more palatable.

I don't agree that you are tied to whatever the package includes at the time of sign up. Your  "contract" is for a service package; if that service package changes then this should be implemented for everyone, especially when Sky write every year to tell me how much extra I'm going to be paying to implement all these wonderful new services and shows.

[Jole33]

info button on the tv also confirms HLG, as well as the flag when the prog starts. 

[lettice]

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@hudsonk wrote:

ive completed a software update but not getting nature programmes still @Rhonny 

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You do not neeed to do any kind of software update.
Currently you have to search for them as the specific On Demand rail Sky mentioned has not appeared yet.
Search manually from your Sky Q box or with voice for;
Gangs Of Lemur Island, Pridelands: Wilderness Reborn, and Malawi Wildlife Rescue
Of course, under all formats (if HDR is not not your download default), choose HDR.

[gems+151]

@Ultramelon  what TV do you have?

[Rhonny]

@hudsonk

HDR content is not on the channels. It's only on downloaded content. For example, just search Gangs of Lemur and download it in UHD... 

[planearm]

Done. Thankyou. Picture is superb 👍

[gems+151]

@hudsonk  the channels don't seem to have gone live yet I have a v3 box and don't have them yet

[Super+Anthony]

@planearm My channels have not updated and I can't locate Gangs of Lemur under catch up TV. Where abouts  is it?

[lettice]

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@bob1234 wrote:

I am firmly in the don't know camp. I watched Gang of Lemurs and it was impressive picture quality however I have no idea if I am getting HDR I have a 2TB V2 box and a Sony TV that has an HLG option in the settings but there is no indication that am watching HDR.

It may just be a Good quality UHD picture.

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You will certainly see the difference if you have it running HDR HLG, it looks stunning on my Hisense and Philps TVs.

I do not know much about Sony TVs, but have you tried what is mentioned here on teh Sony website, it looks to be generic for Sony Tvs.

https://www.sony.com/electronics/support/articles/00176078

[lettice]

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@Super+Anthony wrote:

@planearm My channels have not updated and I can't locate Gangs of Lemur under catch up TV. Where abouts  is it?

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Currently you have to search for them as the specific On Demand rail Sky mentioned has not appeared yet.
Search manually from your Sky Q box or with voice for;
Gangs Of Lemur Island, Pridelands: Wilderness Reborn, and Malawi Wildlife Rescue
Of course, under all formats (if HDR is not not your download default), choose HDR.

[planearm]

Just do a search for gangs of lemur island.

[hudsonk]

I've searched for the channels and the lemar programme appears, it's clear and shows as HDR but not sure if HLG 

My SkyQ box is 32B12C

Softwsre version is Q112.000.21.00L (53wk8j8)

@gems+151 

[rozel]

@best+of+the+best  @Rhonny  etal

Well last night I was watching a film on Netflix during which I had absolutely no idea that these downloads were available.  I've had absolutely no info from Sky by email and haven't seen jott on Sky itself - a low-key launch indeed!  Anyways woke up this morning with the derth of posts, as expected, so crawled downstairs to check if I can receive this long awaited phenomenon on Sky.  For the record, my Set is a Samsung 65KS9500 and I have the V3 (Titan) 2TB box.

1. Great news (no suprise really)  I can receive Sky's UHD HDR-HLG - WooHoo! (sry @Rhonny, forgive me as I know you'll be going through some pain right now)
2. Watched a bit of Gangs of Lemur  - superb in every way.
3. Ok some issues in that I still have to toggle the inputs to see the correct PQ otherwise a. on the HDR-HLG stream the colours are washed out and b. on non HDR-HLG programs, once it has already been toggled, the colours are saturated and simply too much (a bit like the Vivid picture setting but x 5).  This is probably to do with my TV or setup.  I experience this with my Roku Streaming Stick+ and Amazon Fire TV Stick 4K.  Does anyone else suffer from this?  It isn't a biggy but I'm now going to add an "input toggle" routine in my relevant Harmony Activities to at least sort the manual setting pain lol.
4. I did the HDR false/True thing on my Desktop PC - Q Box is connected on my Ethernet Network but for some reason, whilst playing Gangs of Lemur (and correctly displaying HDR-HLG) it shows "False".  This surprised me - definately seeing HDR in my TV's "info" screen and the Backlight up to 20 correctly.  Again is anyone experiencing this or can give an explanation for it please?
5. OK low key launch, fine by me but without knowing the Titles as in my case, how does one know what to "Search" for?  Hats Off to the member who reported the On-Demand Downloads (I've downloaded 2 so far and a third is in the lengthy "Queue".  Surely there must be some way that is currently over my head?

But congrats to Sky for coming good at last and let's see what Sporting goodies they come up with and Films, in the near future.

[gems+151]

@hudsonk  if it's showing as hdr then it is HLG as that's the only format for sky

[Super+Anthony]

@lettice Have searched for Pridelands and only comes to in HD. Found wilderness reborn though