Sky HDR

[Browno]

rdware version number Type of Sky Q box HDR-capable?

32B0xx

Sky Q 2TB

No

32B1xx

Sky Q 2TB

Yes

32B203 or 32B204

Sky Q 1TB UHD

Yes

32B205 or 32B206

Sky Q 1TB UHD or Sky Q 2TB*

Yes

32C0xx

Sky Q 1TB

No

32C1xx

Sky Q 1TB

No

32D0xx

Sky Q Mini box

No

32D1xx

Sky Q Mini box

No

[Chrisee]

@bob1234 your tv should switch automatically to HDR mode - on my Panasonic  the screen becomes noticeably brighter when the file starts to play and it displays an info tag with HLG. Try the TV's info button as on most TVs thst shows the current input signal.

[JT1961]

I have a v1 2tb box and an LG B7 TV - no HDR. I know it's HKG compatible as I get it through iPlayer. Quite disappointing really - will sort out when all the Covid stuff is out of the way 

[Paulonthetelly]

@JT1961, you could be waiting a considerable time, another debacle . Launch channels failed on take off

[NewtonBoy]

How do you contact Sky to ask about a box swap (or at least register disappointment)?   You just go round in circles on line and they refer you back to this forum. No online chat or phone numbers offered.

[gems+151]

@hudsonk  according to Samsung's UE55MU7000TXXU page on the website you only receive HDR 1000 it may have had an update to allow HLG so check your software on the TV is up to date if it is up to date if say your TV isn't supported so regardless of the sky box version it won't work

[hudsonk]

@Anonymous Well that's just typical 😞

[planearm]

Sky Nature is not listed in the epg but I have downloaded the lemur docu from the catch-up menu. 

Don't understand people saying the pic is brighter. My picture is noticeably darker. Excellent quality though. My tv is a Sony Bravia FX8796.

[gems+151]

@jhoneyball  just an update Samsung's main page doesn't mention HLG for your TV so I would say it doesn't support it so the box won't make a difference. It only mentions HDR there's a later model than your TV which also doesn't support HLG and only HDR 1000 so I would say your TV is too old for the format

[Rhonny]

@hudsonk

Those Samsungs, like mine, were updated to allow HDR via HDMI so yours should work if your software is up to date. But I'd suggest you have a V1 box so it doesn't matter about the TV. 

[gems+151]

@Rhonny  what does HDR via HDMI even mean lol all TVs regardless of hdr format display hdr over hdmi 

[flyingfudge]

Typical Sky launch. Penalise your longest loyal customers, early adopters of Q etc. I've got a 2TB ( 32B057 ) box which is not compatible with HDR.  Not impressed ......

[hudsonk]

My SkyQ box has a silver rim round it does that mean it's old.

ive completed a software update but not getting nature programmes still @Rhonny 

[Rhonny]

@planearm

If you have a Sony:

Your TV should automatically display HDR compatible content. However, to view HDR pictures:

• Use a Premium High Speed HDMI cable for 18 Gbps.
• Set HDMI signal format to Enhanced format.
• 1. Press the HOME button on the remote control.
  2. Select Settings.
  3. Select External inputs in the TV category.
  4. Select HDMI signal format and set to Enhanced format.*

[lettice]

---

@JT1961 wrote:

I have a v1 2tb box and an LG B7 TV - no HDR. I know it's HKG compatible as I get it through iPlayer. Quite disappointing really - will sort out when all the Covid stuff is out of the way 

---

If you have V1 box, you will not get HDR HLG.

As I mentioned in my post 522 above, the official Sky webpage lists the Sky Q models that can show HDR.  

The check which Sky Q box you have webage has been updated with HDR information;

https://www.sky.com/help/articles/check-which-sky-q-box

The important part from that it now officially states the Sky Q V1 box is not capable.