Sky Go on PC not opening - no error message

[Dido53]

Ive tried everything my not very technical mind can do but I still can't get Sky Go to open.  The blue screen appears saying its checking for updates, then disappears within a few seconds never to be seen again.

Ive deleted files from APPdata roaming, (no Cisco) even deleted McAfee in case that was blocking it - all to no avail.

Can anyone please help me sort this out?

By the way, its working fine in my IPad, just suddenly stopped working on Laptop a couple of days ago.

[Lisa-P1987]

Hi there, I will escalate this to our community chat for you. Please look out for an email or blue chat bubble. We look forward to speaking to you.

[griff80]

I have the same problem as above, if you can help please?

Updated sky go app on my laptop yesterday as requested by app, since then its has been stuck on a blue screen with the 'loading' circle constantly spinning.  All the menu is shwoing on the left eg: home, downloads etc but no picture?

Any suggestions please?  Thanks

[griff80]

[Federica-C]

Hi all,

can you please fill in the Survey: Sky Go crashing on Windows?

Thanks