Sky Go Extra Not working on xbox one

[Tommyaitch]

Hi, I upgraded to sky go extra a few days ago, and it worked fine for a couple of days, however, I went to sign in today and it says that I need sky go extra to be able to watch it, bit I do have it and have the email that says I do. Does anyone know how to fix it?

[caesarome]

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you sometime tomorrow regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Lisa-P1987]

Thank you for escalating this. We have sent Tommyaitch an invite to chat 🙂

[dmy24]

@Tommyaitch we have closed our chat as we have not had a reply from you in over 48 hours. If you still require help please let us know 🙂