Have paid for tnt live boxing event and it will not come on the sky glass tv.

[Iest]

Sky glass is shocking! Absolute **bleep**

[VanceR]

So... after just over an hour they picked up.

The lad was really polite and apologetic, probably because I was polite to him.

Keep in mind it's not his fault. I've worked in a call centre myself and believe me, some customers can be awful. If you do get through there's no point being rude as they'll probably just hang up on you. Then you've wasted an hour of your time waiting.

The definitive update I was given is... it's not working, the engineers have been trying to fix it for over an hour and haven't been able to so it's highly likely they're not going to be able to. He said I would simply be refunded the amount paid.

I asked what would happen in the event it did come back on later and I managed to just watch the main fight. He said Sky would be able to see what and how long you'd watched and would work out what they thought was a reasonable amount to refund based on how much you managed to watch.

I then asked whether I would receive a full refund if I just didn't bother watching even if it came back on, as the night is now ruined and he said that if I didn't watch it at all I would be refunded the full amount.

[Larms20]

Shocking service. Encourage you to get a product that's meant to be better. 

[Johnkr]

Yes so have I. This is the 2nd time it's happened to me. If I had a chance I send my sky glass TV back have a refund and buy a new all singing dancing smart TV..

[Finn]

The sky help team just contacted me via Twitter or X as it's called now. They've said they are aware of the issue and working to fix it asap. 

[Morgan9122]

I have just cancelled it pal

[sjacko12]

Beyond a joke this

[Jamie604]

I've purchased the Usyk v Dubois fight as it's coming up with this I phone sky they said their team are working on it but I'm missing the undercards and probably will not get up and running absalutely regret joining sky had nothing but problems from day one !

[Potatouser]

Seems like a lot of folk are in the same position 

[RyCro84]

Will it work on the sky go app if we've paid for it on sky glass?

[MJames1]

The worst part about it is they send you here for the best help , we are having conversations a few of us , not one sky representative has jumped in with so much as an explanation 

[Beth26x]

Just got off the phone. More technical teams have been added to resolve the issue. If they can't resolve it a full refund will be given, but the guy on the phone agreed with me when I said I specifically wanted to watch a certain undercard fight thats already taken place, and the fact that if I've paid for it I want to watch it all regardless of it coming on for the main fight said its a conversation to be had and will need to be done tomorrow as no further communication has been pushed down so far. £130 quid a month plus £20 for this fight. Bit of a joke to say the least!!! 

[Mummaof492]

Any joy 

[ZoHx]

Heap of **bleep**e for paid to view events. Happens all the time. Sort it out Sky we play enough 🙄 

[Katrinalouise]

I said about it cutting off he said well you'll get a refund if it does. Idiots.