Sky glass screen stuck on sky cinema, won’t load from remote

[Curtis199]

Having the same issue, use your voice remote & say tv guide, works that way until sky fix it 

[aurora11]

---

@Pontons wrote:

If I use voice control and know what I want to watch - it works . But no tv guide or anything else - so frustrating as an insomniac having to talk to a remote and try not to wake others 

---

 you can use the 3 dots and type programme in 

[barney22]

Me too in Ayr Scotland. 

[Dsibbo]

I'm currently having the same issue! Last night my wifi went off and nothing would connect. Then this morning I've got a circle moving around on my sky glass and it's saying no programs of this type available! 
Hopefully it resolves quickly, we pay enough for sky as it is,  for it not to work is a joke. 

[clint+harry]

Having the same problem in Devon, been able to get individual programs using voice control 

[sassss]

Have the same, both on my puck and my TV. In addition I can get to playlist by using the mic 'play hdmi' but not the full selection. 

[Stevewillow]

I'm getting message on sky glass 

sorry there are no programs of this type available 

I can't clear it.

any ideas ? 

[Niknak90]

I've got the exact same problem with my sky glass this morning too done everything it says but no menu coming up at all 

[TA2132456]

Same issue here only able to get to Channels through talking to the remote 

[Melrakki1]

Thanks for the advice. Managed to get to tv guide and at least view other channels.

[jhi]

We have the same problem with the Home Screen frozen on Sky Cinema, but voice control works. 

[Annathy]

I thought I'd broke it lol. Suppose just have to sit tight till they sort it 

[bigyindfa]

Same. I have regretted swapping to sky glass since the day i did. However this is really taking my regret to a new level

[SarahB67]

Thanks for your help, glad it's not just me having the issues!

[Fishg]

Thank you all for the advice I thought it was only mine