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This discussion topic is read only Discussion topic: Screen locked on ipad when closing recording from sky Q

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This message was authored by: ChrisPem

Screen locked on ipad when closing recording from sky Q

After updating iPad to 15.2 when I tried to close a recording from Sky Q on my iPad the screen froze and will not clear. Not sure if this is a Sky problem or iPad problem.

any ideas?

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This message was authored by: PandJ2020

Re: Screen locked on ipad when closing recording from sky Q

Posted by a Superuser, not a Sky employee. Find out more

@ChrisPem wrote:

After updating iPad to 15.2 when I tried to close a recording from Sky Q on my iPad the screen froze and will not clear. Not sure if this is a Sky problem or iPad problem.

any ideas?


Well if it only started after updating to 15.2 then that would be the most likely cause of the issue.

 

However, whether it's something for Apple or Sky to fix is a lot more complicated.  Perhaps it's a bug introduced by 15.2 or some form of incompability that Sky need to update for their next build.

 

But it seems to work fine on my iPad with iOS 15.2...

 

Perhaps try removing the app, closing down all apps, reboot and reinstall?

I am just another Sky customer and my views are my own even if you don't like the answers
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This message was authored by: ChrisPem

Re: Screen locked on ipad when closing recording from sky Q

Thanks it's sorted now. I deleted Sky Go and then reloaded and it found my Q box so 🤞it's ok now 

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