Same package slower than other peoples

[TheGaskinator]

So here's my issue both me and my partner have sky superfast both pay the same monthly amount we live about 30ft away from each other yet her Internet speed is way above mine I'm getting around 35mbps and that's wired on my pc whilst she's getting 55-62mbps using WiFi on her phone. How is hers SO much faster than mine when we have exactly the same subscription, router, and live so close.. Its really annoying 

[cookiemonsteruk]

@TheGaskinator 

Can you post your router stat

https://community.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/m-p/2855717#M1014...

[TheGaskinator]

Hope that's right ^

[jamesn123]

@TheGaskinator 

When you say you live 30ft away is this in a completely separate property with a different phone line?

[GD1]

@TheGaskinator  Those are not your router stats, you need to click the blue Show Statistics for the router stats.

[TheGaskinator]

Yes different property and phoneline but broadband comes from the same box

[cookiemonsteruk]

@TheGaskinator 

Could you click show statistics at the bottom

[TheGaskinator]

It won't let me paste the stats keeps coming up with a red message saying it not allowed because it contains personal details

[TheGaskinator]

Also is anyone able to delete the comment that I posted which I thought was my stats? Don't really want all that info up there. Google says I need an oracle or something to remove it? 

[TheGaskinator]

System Up Time: 05:14:21
Port Status TxPkts RxPkts Collision Pkts Tx b/s Rx b/s Up Time
WAN MER 1052128 1799349 0 26637 820878 05:13:01
LAN Up 933617 586861 0 449476 25467 05:14:21
WLAN (2.4 GHz) Up 227313 79562 0 846481 26360 05:12:36
WLAN (5 GHz) Up 626293 305883 0 :12:30
Broadband Link Downstream Upstream
Connection Speed (Kbps) 43993 11305
Line Attenuation (dB) DS1:15.6 DS2:37.5 DS3:58.7 US0:2.3 US1:30.5 US2:46.9
Noise Margin (dB) DS1:5.9 DS2:5.8 DS3:5.8 US0:6.8 US1:6.1 US2:6.1

[cookiemonsteruk]

@TheGaskinator 

You possibly have a raised noise margin that could give you an extra 9-12Mbps. Whether sky do anything about it depends on your guaranteed minimum speed

[Skull+Treaty]

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@TheGaskinator wrote:

Also is anyone able to delete the comment that I posted which I thought was my stats? Don't really want all that info up there. Google says I need an oracle or something to remove it? 

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I've already flagged that particular post to be moderated

[jamesn123]

@cookiemonsteruk 

The margin is 5.8, no fault there.

[jamesn123]

@TheGaskinator 

I've moved the post away.

Can you post the results from this site using the address checker

[TheGaskinator]

Minimum is 34 and average should be 34-51 I just can't understand why she's getting upwards of 60 using WiFi. That's double mine using ethernet cable