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This discussion topic is read only Discussion topic: SKYQ Remote Control Issues

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This message was authored by: 241mxrider

Message posted on ‎21 Oct 2021 01:31 PM

SKYQ Remote Control Issues

My sky remote stopped working, tried to re-pair it and restarted SkyQ box several times, have pressed down 7&9 to reset and then 1&3. The remote flashes but will not control the box, when I put in new batteries the light flashes red twice but then still doesnt control the sky box, any ideas??

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Avatar for Daniel0210
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This message was authored by: Daniel0210

Message posted on ‎21 Oct 2021 01:35 PM

Re: SKYQ Remote Control Issues

Posted by a Superuser, not a Sky employee. Find out more

@241mxrider Have you tried this troubleshooting?
https://www.sky.com/help/diagnostics/sky-q-remotes/what-would-you-like-help-with 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
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This message was authored by: 241mxrider

Message posted on ‎21 Oct 2021 01:37 PM

Re: SKYQ Remote Control Issues

Yep, tried all that last night, still nothing.

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Message posted on ‎21 Oct 2021 02:20 PM

Re: SKYQ Remote Control Issues

I'm having the exact same issue! 

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This message was authored by: Daniel0210

Message posted on ‎21 Oct 2021 02:22 PM

Re: SKYQ Remote Control Issues

Posted by a Superuser, not a Sky employee. Find out more

@241mxrider @Pete855 It might be time to ring Sky and ask them to replace your faulty remotes. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
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This message was authored by: 241mxrider

Message posted on ‎21 Oct 2021 02:31 PM

Re: SKYQ Remote Control Issues

Do Sky still have their live chat service?

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