2

Discussion topic: SKY + charges

Reply
This message was authored by astonvanilla This message was authored by: astonvanilla

SKY + charges

I've just added Broadband to my package, at no charge for four months. I've checked my bill for September and my TV package has increased by over £30! The customer services person made no mention of this at all! 
what's going on? 


Best Answers
This message was authored by SKY1992bf This message was authored by: SKY1992bf Answer

Re: SKY + charges

Posted by a Superuser, not a Sky employee. Find out more

@astonvanilla  It might be coincidental but could tv minimum term have expired at the same time as you added broadband 

 

you would have been paid when you signed up for tv when those discounts would expire you don't get reminders 

 

best thing to do is call sky again and negotiate a new minimum term for a lower price 


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please note: I am just a sky customer not a employee - posts from sky employees are clearly marked as such
my setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video
Please note: I only provide help on the main forums and not via PM
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others


If you would like to post a “Send Your Thanks to Sky” message please click Here

View this Answer within the discussion

Locked

This discussion has been locked

Sorry, you can't reply to this discussion as it's been locked by our Community Managers.

Reply

All Replies

This message was authored by SKY1992bf This message was authored by: SKY1992bf Answer

Re: SKY + charges

Posted by a Superuser, not a Sky employee. Find out more

@astonvanilla  It might be coincidental but could tv minimum term have expired at the same time as you added broadband 

 

you would have been paid when you signed up for tv when those discounts would expire you don't get reminders 

 

best thing to do is call sky again and negotiate a new minimum term for a lower price 


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please note: I am just a sky customer not a employee - posts from sky employees are clearly marked as such
my setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video
Please note: I only provide help on the main forums and not via PM
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others


If you would like to post a “Send Your Thanks to Sky” message please click Here
astonvanilla
Topic Author
This message was authored by astonvanilla This message was authored by: astonvanilla

Re: SKY + charges

You were right! It was complete coincidence but I can renegotiate next month and get a better package! Thank you so much!

 

Locked

This discussion has been locked

Sorry, you can't reply to this discussion as it's been locked by our Community Managers.

Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

New Discussion