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02 Jul 2022 11:57 AM
I've just added Broadband to my package, at no charge for four months. I've checked my bill for September and my TV package has increased by over £30! The customer services person made no mention of this at all!
what's going on?
02 Jul 2022 12:05 PM
Posted by a Superuser, not a Sky employee. Find out more@astonvanilla It might be coincidental but could tv minimum term have expired at the same time as you added broadband
you would have been paid when you signed up for tv when those discounts would expire you don't get reminders
best thing to do is call sky again and negotiate a new minimum term for a lower price
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02 Jul 2022 12:05 PM
Posted by a Superuser, not a Sky employee. Find out more@astonvanilla It might be coincidental but could tv minimum term have expired at the same time as you added broadband
you would have been paid when you signed up for tv when those discounts would expire you don't get reminders
best thing to do is call sky again and negotiate a new minimum term for a lower price
02 Jul 2022 03:02 PM
You were right! It was complete coincidence but I can renegotiate next month and get a better package! Thank you so much!
This discussion has been locked
Sorry, you can't reply to this discussion as it's been locked by our Community Managers.