11

This discussion topic is read only This discussion topic has been answered Discussion topic: SKY CINEMA DEAL

Reply
Avatar for mrsfusion
Level 1 icon
What's this?
This message was authored by: mrsfusion

Message posted on ‎28 Nov 2021 07:30 PM

SKY CINEMA DEAL

Hi I got an email from sky last month to get me to add on cinema for free for a month then £5 for 6 months. I added on and it's been free for 1 st month then £10 second month and the £19 for the remainder!! Can anyone help? 

Report post
Post 1 of 12
2,289 Views
0 Likes
Reply
View answer in the context of this discussion

Best Answers
Avatar for Lisa-P1987
Retired Staff Member icon
What's this?
This message was authored by: Lisa-P1987 Answer

Message posted on ‎30 Nov 2021 08:45 AM

Re: SKY CINEMA DEAL

Update - Spoken to @mrsfusion and after checking the billing we can see the offer is billing correctly. 

The first 2 months free is in 2 parts due to the billing dates, and has come up 79p short so we have credited £1 to cover that. The second part of the offer is now billing correctly. 

 

 

For these 2 part offers what happens is the first part, 2 months free, is applied first. And the second half of the offer, 6 months at £5, this only get applied at the end of the first month of free cinema due our billing process. This is an automatic process. 

 

Thanks 🙂

Thanks

Lisa - Sky Tech Team Expert

View this Answer within the discussion

Report post
Post 5 of 12
2,151 Views
0 Likes
Reply

Did this answer not help you?
Locked

This discussion has been locked

Sorry, you can't reply to this discussion as it's been locked by our Community Managers.

Reply

All Replies

Avatar for GD1
Level 16 icon
What's this?
Superuser
This message was authored by: GD1

Message posted on ‎28 Nov 2021 07:36 PM

Re: SKY CINEMA DEAL

Posted by a Superuser, not a Sky employee. Find out more
@mrsfusion wrote:

Hi I got an email from sky last month to get me to add on cinema for free for a month then £5 for 6 months. I added on and it's been free for 1 st month then £10 second month and the £19 for the remainder!! Can anyone help? 

I've escalated your post via the community chat. This link explains how it works https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Keep an eye out for an invite or blue chat bubble. When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.  It will be tomorrow before anyone will contact you.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV (Satellites 28E,19E & 13E), Sky Glass Gen 2 55", Sky Stream, Sky 1Gig FTTP Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
Report post
Post 2 of 12
2,220 Views
Reply
Avatar for mrsfusion
Level 1 icon
What's this?
Topic Author
This message was authored by: mrsfusion

Message posted on ‎28 Nov 2021 07:37 PM

Re: SKY CINEMA DEAL

Thank you very much 🙂

Report post
Post 3 of 12
2,282 Views
Reply
Avatar for dmy24
Retired Staff Member icon
What's this?
This message was authored by: dmy24

Message posted on ‎29 Nov 2021 10:43 AM

Re: SKY CINEMA DEAL

Thank you for escalating, a chat request has now been sent 🙂

Report post
Post 4 of 12
2,208 Views
Reply
Avatar for Lisa-P1987
Retired Staff Member icon
What's this?
This message was authored by: Lisa-P1987 Answer

Message posted on ‎30 Nov 2021 08:45 AM

Re: SKY CINEMA DEAL

Update - Spoken to @mrsfusion and after checking the billing we can see the offer is billing correctly. 

The first 2 months free is in 2 parts due to the billing dates, and has come up 79p short so we have credited £1 to cover that. The second part of the offer is now billing correctly. 

 

 

For these 2 part offers what happens is the first part, 2 months free, is applied first. And the second half of the offer, 6 months at £5, this only get applied at the end of the first month of free cinema due our billing process. This is an automatic process. 

 

Thanks 🙂

Thanks

Lisa - Sky Tech Team Expert
Report post
Post 5 of 12
2,152 Views
0 Likes
Reply

Did this answer not help you?
Avatar for mrsfusion
Level 1 icon
What's this?
Topic Author
This message was authored by: mrsfusion

Message posted on ‎30 Nov 2021 12:03 PM

Re: SKY CINEMA DEAL

When will my billing be updated then? As showing not free and £20 extra for the months ??? I haven't spoken to anyone either? Lol 

Report post
Post 6 of 12
2,121 Views
0 Likes
Reply
Avatar for GD1
Level 16 icon
What's this?
Superuser
This message was authored by: GD1

Message posted on ‎30 Nov 2021 12:04 PM

Re: SKY CINEMA DEAL

Posted by a Superuser, not a Sky employee. Find out more

@mrsfusion  Surely you must have had a chat though?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV (Satellites 28E,19E & 13E), Sky Glass Gen 2 55", Sky Stream, Sky 1Gig FTTP Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
Report post
Post 7 of 12
2,118 Views
0 Likes
Reply
Avatar for caesarome
Level 16 icon
What's this?
Superuser
This message was authored by: caesarome

Message posted on ‎30 Nov 2021 12:06 PM

Re: SKY CINEMA DEAL

Posted by a Superuser, not a Sky employee. Find out more
@mrsfusion wrote:

 I haven't spoken to anyone either? Lol 

It looks like you did speak to Sky via the chat service on here so did you not ask that question then ?

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Report post
Post 8 of 12
2,116 Views
Reply
Avatar for SKY1992bf
Level 16 icon
What's this?
Superuser
This message was authored by: SKY1992bf

Message posted on ‎30 Nov 2021 12:08 PM

Re: SKY CINEMA DEAL

Posted by a Superuser, not a Sky employee. Find out more

@mrsfusion  I concur with @GD1 you Must have spoken to either @Lisa-P1987 or another member of live chat as per @Lisa-P1987's post earlier this morning 

 

in any event billing can take several days to update 


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please note: I am just a sky customer not a employee - posts from sky employees (aka community team) are clearly marked as such
my setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video
Please note: I only provide help on the main forums and not via PM
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others

If you would like to post a “Send Your Thanks to Sky” message please click Here
Report post
Post 9 of 12
2,114 Views
Reply
Avatar for Lisa-P1987
Retired Staff Member icon
What's this?
This message was authored by: Lisa-P1987

Message posted on ‎30 Nov 2021 01:08 PM

Re: SKY CINEMA DEAL

Hi there @mrsfusion I have updated your chat this morning myself and you have responded to me, so definitely have been talking. I will continue the discussion we currently have on the chat with you to help you understand your billing. 

Thanks

Lisa - Sky Tech Team Expert
Report post
Post 10 of 12
2,104 Views
Reply
Avatar for mrsfusion
Level 1 icon
What's this?
Topic Author
This message was authored by: mrsfusion

Message posted on ‎30 Nov 2021 01:54 PM

Re: SKY CINEMA DEAL

All sorted now! Thanks everyone. 

Report post
Post 11 of 12
2,093 Views
Reply
Avatar for Lisa-P1987
Retired Staff Member icon
What's this?
This message was authored by: Lisa-P1987

Message posted on ‎30 Nov 2021 02:56 PM

Re: SKY CINEMA DEAL

@mrsfusion  That's great news, we will close your chat with us then. 

Thanks 🙂

Thanks

Lisa - Sky Tech Team Expert
Report post
Post 12 of 12
2,082 Views
0 Likes
Reply
Locked

This discussion has been locked

Sorry, you can't reply to this discussion as it's been locked by our Community Managers.

Reply