Rubbish broadband

[Raiz]

Still not right was on the phone for ages to sky today at the time there was no internet ,was told someone else would phone , no one has and it's not the first time either , this is the speed right now with just 2 iPads using WiFi and we are meant to have sky super fast 

[Chrisee]

@Raiz thst speed test was  run over wifi so simply reports the slowest part of the link which is likely to be the wifi.

You mention you have Q boxes and a booster if your device is using one of their wifi hotspots the speed can be very slow even though the signal is strong if the Q box has a poor connection back to the hub. If the Q box is connecting via the booster to the hub you will have lost a lot of speed as each jump cuts the speed by half. Its called daisy chaining, the best way round this is to invest in a set of Powerline adapters to carrybthe signal over your mains wiring to the most distant point. 

Can you run a speed test on a device connected by a direct ethernet cable with everything else disconnected which should give a result of around 90% of the hub's sync speed? There are rare faults where a line may not carry the data the sync indicates but before anything can be done you have to exclude the vastly more probable internal network issues. 

[Raiz]

Hi , I've give up , I've am sitting here now with it  going up and down all there is connected via WiFi is 2 iPads everything else is off and kids are out . It runs slow like the reading in above picture and sometimes the router lights all go out but that isn't a lot . I've run tests on hardwired iMac and that also slows , as I've said in other comments the tv which has been hardwired for ages just started buffering while on Netflix etc , this as never happened before 2 weeks ago . Also it shouldn't be WiFi is slow so you can't use it for all the devices, it's been ok for 4 years till 2 weeks ago nothing has changed nothing added nothing removed all exactly the same . 

[chris-rg]

I've been having similar problems. The technical support are so reluctant to say that the wireless strength is the issue blaming me and the number of connections. Didn't help that the person I spoke to didn't understand the difference between megabits and megabytes. My issues have been since I switched over to Sky Q. 

I've disconnected all my devices, reconnecting them one by one. Tried different wireless channels, hard resets, placed my router in the middle of my living room (that's really practical) and even switched off my  mini q box. Still a poor connection if at all.

I figured that according to Sky I can only have 1 thing connected wirelessly to my router at any point and it has to be positioned in the most unnatural position to give reception im not using their router correctly. Oh, and I'm lucky that I'm getting better that the 3mbit guaranteed speed. I've had enough! I've wasted more time troubleshooting my connections than I've spent using it! 

my contract is up next month, after being with sky for over 15 years I have to change. Never dealt with such a bunch of Teflon suits in my life. 

[Chrisee]

@chris-rg the standard Sky hub used with Sky Q systems can support over 20 devices without issue. One of the issue with Q systems is where you have a relatively poor wifi signal coming to a Q tv box as any device in its immediate area will connect to it but the speed they get will be limited to the speed of the back haul to the hub - its like connecting a bath tap to a thin pipe.

Wifi signals are attenuated by solid walls and blocked by any metal like radiators. The Hubs are designed to radiate signals horizontally so signal strength on upper follors can be an issue. There is reason why experienced IT techs often still use ethernet cables on their own systems. 😀

Improving the signal to the Q boxes canmake a huge difference especially if the area you are working in is far from the hub. There are things you can do to improvecthings - I use powerline adapters to get the signal to distant Q mini so my wife gets good wifi in her study.

Switching providers might help but none can overcome the laws of physics unfortunately.

[chris-rg]

I understand what you're saying and believe me I've tried everything. My frustration is the reluctance of Sky to take any responsibility in this. Just this morning I've woken up and sat within 5 feet of my router and no connection. Nothin could connect ata all. I ran the tests through the my Sky app and it showed everything was 'great'. 

I don't understand the need to have to buy a WiFi booster or set up my own mesh in the house also. It's sky's job to provide an adequate service that I shouldn't need to spend money it items to prop up their flaky reception.. I'm not a power user. I am however fluent with this kind of thing as it's part of my 9 to 5. If the service I provided was anything like this I'd be out of the door!

i just want Sky to provide a consistent WiFi signal throughout my relatively small house. 

I've  taken to using my phone as a hotspot for most devices and it works far better than the router Sky provided.  

Why should I have to jump through hoops every time I call Sky to try and fix this issue? Only for them to say it's my fault and there is nothing they can do.  It's like buying a computer game, loading it up, only for it to stop at the load screen. You call the developer for them to say 'ah yes, can you go in to the files and copy this here, move that there, edit this file and try again. It might work' only for it not to work and they hang up on you.  Leaving you with a pretty picture on your screen but no way to play the game.