Router stats review please

[jangelinaxx]

I have the three green lights but no Wi-Fi... here are the stats... can someone help please?

 

[daveNOS]

@jangelinaxx Your router stats are fine and don't indicate any issue.

When you try to use WiFi are you getting any error message?

Have you tried restarting your router or unplugging it for a few minutes?

[jangelinaxx]

Thanks for your reply 🙂 

No there's no error messages and I've done both of them, also tried doing both of them but still no joy! 

[Chrisee]

@jangelinaxx the information shows thst both of tgecwifi bands are working. When you say wifi isnt working does the device show no connection or is it just no data is flowing? If thecformer can you see the name of your Sky network when you try to reconnect? If the latter does this affect all devices so if you have a smart TV can that stream over iPlayer for example? 

[jangelinaxx]

@Chrisee Thanks for your reply.

So my phone will connect to the hub but then say there's no internet connection, nothing else is working either... the hub is showing when I'm searching for Wi-Fi but no internet. Still nothing this morning, very annoying as I stream everything and have shocking mobile signal 😩

[Chrisee]

@jangelinaxx if you can test the connection with an device connected bybethernet but I suspect there maybe a network issue beyond the exchange. Open My Sky app over mobile data on your phone and run the broadband test in the app.to see if the connection to your hub is working - if you call Sky its the first thing they run. 

One other idea power down the hub for half an hour and reboot which should force a change to your IP address which often gets round a dodgy bit of kit at Sky's end.

[jangelinaxx]

Last night it said it was really slow and something about extreme weather (it's been fine here!) but today it's saying this, but I still can't connect any devices to it? 

Tried unplugging it for a while but still no luck with that either 

[jamesn123]

@jangelinaxx 

I've flagged your post to Sky. Look out for an email or message on the forum

[Lisa-P1987]

Thank you for escalating this. We have now sent jangelinaxx an invite to chat 🙂 

[Greenfingers001]

Update – We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks 🙂