Returning equipment

[Sinead+123]

Hi I send my sky equipment back in December and I never received any information that they got it are they didn't get it so today the lifted money from my account to say that they never received it this near 2 and half months later this is a fault on there side that it wasn't marked off as received so I don't know why I'm paying for it when Iv done my bit and sent all back what was ment to go back to sky 

[TechmanagerMal · Accepted solution]

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@Sinead+123 wrote:

Hi I send my sky equipment back in December and I never received any information that they got it are they didn't get it so today the lifted money from my account to say that they never received it this near 2 and half months later this is a fault on there side that it wasn't marked off as received so I don't know why I'm paying for it when Iv done my bit and sent all back what was ment to go back to sky 

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• Do you have proof of postage as without it there is no guarantee of refund?
• This happens quite often and refunds are made if you contact Sky or wait for someone to escalate your post to them.

[Sinead+123]

I did have the receipt but once's I heard no word back I miss placed it now. I went to the post office and they can't help me as I don't remember the exact date I was in but I put the label on the boxs that sky sent me in the return boxs so I'm sure they would be fit to see it scanned and sent off? 

[caesarome]

@Sinead+123 

I have escalated your post to Sky who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to 24 hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

[Mr+Flibbles+86]

Thank you for escalating this. We have now sent an invite to chat