Restricted

[Induced+Ruby]

My services and direct debit have been restricted, I have had no emails or phone calls, no notification this was going to happen at all! I cannot call out to fix this as my services have been restricted, I cannot contact Sky CS in any way thanks to my services being restricted!

I am a house bound disabled and vulnerable person, who has been left with NO way to call anyone for any assistance at all!

I need someone at Sky to call me as I cannot call them to fix this!

[Daniel0210]

@Induced+Ruby We are customers here like yourself. Sky won't contact you as a result of your post. Normally Sky will not reinstate your services until you have paid the outstanding balance in full and set up a new continuous payment method. If you bill is more than 2 weeks late you have to pay your next months bill as well. The only other thing to try is calling Sky from a phone not linked to your account. Sky do not normally warn customers they are going to be restricted. If a DD fails, Sky try again 10 days later before restriction takes place.

The best thing to do after this is register with the Sky Accessibility Team.

https://www.skyaccessibility.sky/

[NickNewark]

I don't use Facebook my self, but I have been told you can message Sky through it. It might be a route to get things sorted. They will require payment though before anything is switched back on. Hope

you get things sorted. 

[Mark39]

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@Induced+Ruby wrote:

My services and direct debit have been restricted, I have had no emails or phone calls, no notification this was going to happen at all!

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If your services have been restricted it's because you haven't paid your bill. That's your responsibility.  

No need to speak to Sky. All you need to do is pay the outstanding bill and re-setup your direct debit.

https://www.sky.com/help/home/your-account/account-my-bills-and-payments/difficulty-paying/billing-a...

[Induced+Ruby]

Yes this is why I need to call or speak to someone at Sky... The automated systems don't like my card, but manual payments always go through for some reason.

[Mark39]

I'd suggest making a manual card payment and setting up your automated monthly card payment again. The details should be accepted if the manual payment is, but if not set up a direct debit instead. You'll then be able to speak to Sky and seek their help with the card issue.

If you want to try to speak to Sky before doing that,  you could try dialling 141 before their number or calling from a number not linked to your Sky account.

[Induced+Ruby]

Oh, I always thought it had to be the SAME number registered lol so I was autoregognized

[Mark39]

Point is, if you're auto-recognised, you'll be automatically diverted to a request for payment when your services are restricted. That's what you don't want.

[Tezbo23]

My sky has been restricted I have been in hospital really poorly I have been diagnosed with cancer 

[Daniel0210]

@Tezbo23 Sorry to hear of your diagnosis. If you read the posts above yours it will provide advise. 
Bottom line - you need to pay the outstanding amount in full and set up a new continuous payment method. If your bill is more than 2 weeks in arrears you'll have to pay the next one too. I suggest you register with Sky Accessibility Team and speak to them. 

[Induced+Ruby]

My services are now restored.... For those with the same issue... Message a Sky CS Agent through Twitter, they will go through a few obvious questions before asking you to DM... This agent can have someone at the call center call YOU... This is what I had to do. This time they put notes on my account (or so they said) that my card will only allow manual payments as it is not a normal card apparently.

But all is sorted now. I'm £150 lighter and I have TV again!

[Mark39]

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@Induced+Ruby wrote:

My services are now restored.... !

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Glad your services have been reinstated.

Barring exceptional circumstances, most will know in advance that they won't be able to pay the bill on time. Always far better to speak to Sky before payment is due, rather tham leave it until payment has been refused, firstly because it will be easier to speak to an adviser, and secondly Sky then have more options to help.