This discussion topic is read only Discussion topic: Replacement controller

This message was authored by: Sheena92 · ‎15 Oct 2021

How do I request a new controller we got told by the installation guy its included in the higher off the equipment and have no idea how to go about another one not even a year old and it went weeks ago

This message was authored by: Daniel0210 · ‎15 Oct 2021

@Sheena92 If the remote is faulty just ring Sky. If you have Sky Mobile or Sky Talk you can ring for free by dialling 150, otherwise you can contact Sky through this link.
https://www.sky.com/help/home

You could try this troubleshooting first https://www.sky.com/help/diagnostics/sky-q-remotes/what-would-you-like-help-with

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This message was authored by: lettice · ‎15 Oct 2021

If you go through the Sky remote control torobleshooting and follow through the various scenarios,

as linked above, it will eventually offer you the ability online to order a free replacement.

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This discussion topic is read only Discussion topic: Replacement controller

Replacement controller

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