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Message posted on ‎06 Aug 2021 12:42 PM

Replacement Sky Q box - Netlfix and Prime not working

I received a replacement Sky Q box as the old one was having wifi problems.

 

I have the new one set up and wifi is working fine, Sky TV is working fine but the internet is not working on the tv/I cant access Netflix, YouTube or Amazon Prime.

 

Could you advise?

 

Thank you

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Message posted on ‎06 Aug 2021 12:47 PM

Re: Replacement Sky Q box - Netlfix and Prime not working

Posted by a Superuser, not a Sky employee. Find out more

@TML77  If the issue is with your TV have you reset the wifi connection to pick up your new Sky Hub?

 

It's not a Sky issue but rather a user issue, that user needs to check their TV manual to add the new wifi details to it.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV (Satellites 28E,19E & 13E), Sky Glass Gen 2 55", Sky Stream, Sky 1Gig FTTP Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.

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Superuser
This message was authored by: GD1 Answer

Message posted on ‎06 Aug 2021 12:47 PM

Re: Replacement Sky Q box - Netlfix and Prime not working

Posted by a Superuser, not a Sky employee. Find out more

@TML77  If the issue is with your TV have you reset the wifi connection to pick up your new Sky Hub?

 

It's not a Sky issue but rather a user issue, that user needs to check their TV manual to add the new wifi details to it.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV (Satellites 28E,19E & 13E), Sky Glass Gen 2 55", Sky Stream, Sky 1Gig FTTP Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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Message posted on ‎06 Aug 2021 01:01 PM

Re: Replacement Sky Q box - Netlfix and Prime not working

Posted by a Superuser, not a Sky employee. Find out more

hi @TML77 when you say can't access Netflix etc. is that you are having problems when using the apps or that you can't find the apps ? 

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Message posted on ‎06 Aug 2021 03:25 PM

Re: Replacement Sky Q box - Netlfix and Prime not working

Hi, the Apps are there but when I open them they say Connectivity issues.

 

Thank you

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Message posted on ‎06 Aug 2021 03:42 PM

Re: Replacement Sky Q box - Netlfix and Prime not working

Thank you. That was the issue!! Very happy 🙂

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