This discussion topic is read only Discussion topic: Reinstatement

This message was authored by: D+UBSDELL · ‎27 Oct 2022

I’ve paid my bill,why are you not reinstating me? this is not good sky. My first Opportunity I will be leaving sky. This is very bad service

This message was authored by: brianholt · ‎27 Oct 2022

@D+UBSDELL sky would reinstate when the payment has cleared in their account and you have setup a new direct debit. If you were more than 2 weeks late then sky will expect you to also pay next month as well. Note your not talking to sky here but fellow customers trying to help.

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Like you I am a fellow customer trying to help so please provide as much info as possible
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This message was authored by: GD1 · ‎27 Oct 2022

@D+UBSDELL Nothing will happen ion the back of a forum post as you are not talking to Sky. as per @brianholt post services will be reinstated once both the payment is cleared and you have setup a new recurring payment.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.

This message was authored by: Mark39 · ‎27 Oct 2022

@D+UBSDELL wrote:
I’ve paid my bill,why are you not reinstating me? this is not good sky. My first Opportunity I will be leaving sky. This is very bad service

Any delay in reinstating your service is solely a consequence of you not paying your bill on time..

This message was authored by: TechmanagerMal · ‎27 Oct 2022

@Mark39 wrote:
@D+UBSDELL wrote:
I’ve paid my bill,why are you not reinstating me? this is not good sky. My first Opportunity I will be leaving sky. This is very bad service
Any delay in reinstating your service is solely a consequence of you not paying your bill on time..

Just to suggest, it could be they made a manual payment too late to prevent the automated system from attempting to take payment via the recurring payment setup.

Passing on the tips I have learned in over 25 years as a more than satisfied Sky customer.

This message was authored by: caesarome · ‎27 Oct 2022

@TechmanagerMal wrote:
Just to suggest, it could be they made a manual payment too late to prevent the automated system from attempting to take payment via the recurring payment setup.

As I said to your other post doing that would not stop the payment from being taken.

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This message was authored by: TechmanagerMal · ‎27 Oct 2022

@caesarome wrote:
@TechmanagerMal wrote:
Just to suggest, it could be they made a manual payment too late to prevent the automated system from attempting to take payment via the recurring payment setup.
As I said to your other post doing that would not stop the payment from being taken.

As I replied there also - I thought that if the OP knew the normal payment method would fail (due to lack of funds), then they may have made a manual payment to avoid the failure and made it too near the billing date.

Passing on the tips I have learned in over 25 years as a more than satisfied Sky customer.

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