Refund

[Woolnerwk]

Hello

i was told when I changed to you from BT that you would pay for anything for the old contract BT want £270.00 for breaking my contact so how do I claim this money back from you??

Many thanks

Kevin Woolner

[TimmyBGood]

@Woolnerwk 

https://www.sky.com/shop/offers/broadbandswitchers/v1/ 

Note that the limit is £100 for broadband and £100 for television.

[bob1234]

@WoolnerwkDid you send Sky your proof.

"To claim your Sky account credit, proof of payment must be received within 90 days of your Sky Broadband and/or Talk services going active."

[TIIIAH+B]

Find out the date you had this phone call when you discussed the topic of swapping to sky from BT. If one of the sky employees did say this over the phone, ring sky back up and tell them the date you had this phone call.. then tell them phone recordings were made that day so they can check for themselves. If it was said and you telling the truth.. there is no reason why you wouldn't get the swap paid for by sky! 

Good Luck