Refund of early exit TalkTalk fee

[david+hill]

I have emailed Sky 3 times with copies of the relevant accounts regarding a promised refund of a TalkTalk early exit fee.

Keep getting the same reply, ''send PDF copies of TT final account and proof on payment'' 

Posted a letter, incuded were copies of the requested bills, with this query 12 days ago, but no reply.

Next move ideas appreciated ??

David Hill

[TechmanagerMal]

---

@david+hill wrote:

I have emailed Sky 3 times with copies of the relevant accounts regarding a promised refund of a TalkTalk early exit fee.

Keep getting the same reply, ''send PDF copies of TT final account and proof on payment'' 

Posted a letter, incuded were copies of the requested bills, with this query 12 days ago, but no reply.

Next move ideas appreciated ??

David Hill

---

• As we are customers on the forum we can only provide advice.
  In this case, I would discuss the issue with Sky, click on "Need more help" at the bottom of this page for a generic phone number - 
  https://www.sky.com/help/home
• If you have Sky Talk or Sky Mobile dial 150 for a free call to Sky.
• When you call you will be asked if the call is to do with mobile say "No"
  You will then be asked the nature of the call say " Technical "
  You will then be asked for a mobile number, give the number but DO NOT hang up when it says to do so.
  It will then ask "do you wish to hang up" say " No" you will then be put in the queue for an advisor.
• I hope this helps.

[caesarome]

@david+hill 

I have escalated your post to Sky who will be in touch with you regarding this via a blue bubble which will appear on the right handside of this page.

[david+hill]

Thanks for that, bubble received 

[Greenfingers001 · Accepted solution]

Community Resolution Form:

Spoke with op and advised the credit is on the account ready for the next bill

Useful links: https://www.sky.com/myaccount/bill

Thanks again for the escalation  👍

[david+hill]

@Greenfingers001 Got there Greenfinger, many thanks