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Discussion topic: Re: I am getting billed for Sky broadband though i have cancelled the subscription within the 14 da

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This message was authored by Ajonestribe This message was authored by: Ajonestribe

Re: I am getting billed for Sky broadband though i have cancelled the subscription within the 14 da

Transferred over to Birhin media in December and I am still being charged for broadband 

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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: I am getting billed for Sky broadband though i have cancelled the subscription within the 14 da

Posted by a Superuser, not a Sky employee. Find out more

@Ajonestribe 

Do you mean Virgin Media? Did you contact Sky and cancel and get confirmation?
Basically if you are changing to Virgin or cancelling broadband totally you'll have to contact Sky and give the required notice of 14 days. This link should help https://www.sky.com/help/articles/cancel-sky-broadband  
If you are changing to another ISP who uses the Openreach infrastructure then joining up with them and they should contact Sky on your behalf.


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by GD1 This message was authored by: GD1

Re: I am getting billed for Sky broadband though i have cancelled the subscription within the 14 da

Posted by a Superuser, not a Sky employee. Find out more

@Ajonestribe  Did you cancel your broadband with Sky?  Virgin Media cannot take over Sky's broadband as they are 2 different networks, so unless you cancelled your Sky broaband and you got an email confirmation it would appear Sky are still actively supply your broadband.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.


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