Admin Fee

[craiget]

Hello, I am a VIP member having been with Sky for 17 years. In order to get a better deal and cheaper bill my package was changed and I was charged £20 of admin fees in January. However, due to further price increases and offers ending my monthly bill soon rose, resulting in me speaking to Sky again 3 months later in April. I had to change my package again to bring the cost down and yet again I have been charged a further £20 in admin fees! Sorry I think this is very excessive. Am I expected to pay these fees every few months just to get a cheaper bill? I hope the latest fees can be refunded.

[caesarome]

If you were not informed on these fees then you need to contact Sky and inform them of this as they might then refund them by adding a credit to your account which will ber used against a future bill.

Under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:

https://www.sky.com/help/home

[TechmanagerMal]

---

@craiget wrote:

Hello, I am a VIP member having been with Sky for 17 years. In order to get a better deal and cheaper bill my package was changed and I was charged £20 of admin fees in January. However, due to further price increases and offers ending my monthly bill soon rose, resulting in me speaking to Sky again 3 months later in April. I had to change my package again to bring the cost down and yet again I have been charged a further £20 in admin fees! Sorry I think this is very excessive. Am I expected to pay these fees every few months just to get a cheaper bill? I hope the latest fees can be refunded.

---

• Admin fees are standard practice now and the likelihood of them being waived is getting less as most customers are aware of them.
• However, if you were not, ask and you may be lucky.