Raised by Wolves season 2 next episode issue.

[Andym15]

The next episode prompt is popping up well before the current episode is finished, about 7 minutes run time is left when it appears. Even allowing for the credits, that's a good 4 to 5 minutes early. 
I can't imagine how it could be my box or set up, but wondered if anyone else was seeing the same issue?

[nolte]

I think best to email viewer relations at viewerR@sky.uk on this as they may be able to get it sorted

[Andym15]

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@nolte wrote:

I think best to email viewer relations at viewerR@sky.uk on this as they may be able to get it sorted

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Thanks. I had forgotten about them. I'll contact them after I make sure it hasn't been fixed overnight.

[Plektrum]

I think it's from their end - I noticed the same issue as I binged the show over the last 2 days... there also seems to be an issue with the ad breaks when they end where it goes black for a few seconds, probably where the 'bumper' usually gets inserted.

I think there might be some encoding issues with it.

[Andym15]

@Plektrum 

You're right about the ad break black screen, but I hadn't connected the two issues.
I fast forwarded slightly too far on one of them and the box refused to rewind past the black screen.
I guess that was where the doubt about my box being at fault crept in.

I know that's not the case now, so thanks.

I'll include it in my email to Sky.

Edit:- email sent. I'll update if and when I get a reply.

[LGUser]

I've downloaded Raised by Wolves S02E02 and it anly has just over 2 minutes after the credits have ended.

[MelCLondon]

I've watched season 2 first 2 episodes but I can't watch any further, I click to start downloading episode 3 and nothing happens. Anybody having the same issue as I booked a day off work to treat myself to the binge and only managed to see the first 2 episodes! 😭

[LGUser]

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@MelCLondon wrote:

I've watched season 2 first 2 episodes but I can't watch any further, I click to start downloading episode 3 and nothing happens. Anybody having the same issue as I booked a day off work to treat myself to the binge and only managed to see the first 2 episodes! 😭

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Episode 3 has downloaded here no problem.

[MelCLondon]

I emailed Sky yesterday and it worked as I can now download Raised by wolves season 2 with no issue. Have no clue what they did but problem solved 😁 

[Andym15]

An update and fyi.

Reply from viewer relations

"I have been able to replicate this issue you've experience with the prompt to view next episode and with the issues with adverts. I've passed this on to the relevant team to make them aware and to investigate."

No indication of when it might be fixed, so the workaround is to dismiss the next episode prompt if it appears before the credits start. I don't imagine anyone will be bothered by the glitches in the ad breaks.😂

[Andym15]

Episode 1 of Julia has exactly the same issues, so I'm guessing it's probably all newly available series downloads affected.

I have replied to Sky to make them aware of it.