Prime Video app setup

[Dimbat1]

I rechecked the prime video app a day after I had completed the refresh and it had moved to the entertainment section.  The sign on screen displayed and I was able to sign in and the app now works correctly.   Maybe I was a bit too impatient and needed to wait 24 hours before the refresh activated. 

so all good now, problem solved

[Jen+Cambell]

Thanks @Tom-W19 that has worked perfectly!

[Lawree]

The prime video app on sky Q won't open. Have refreshed apps and turned power off & back on & it still just comes on as a demo

[Patm]

Just got SkyQ.  The Prime app is there but is just playing a trailer.  Nowhere to register

[bob1234]

@PatmYou can't register via the app you have to have an Amazon prime account then log in on the app using your Amazon log in.

[Biddyboo]

We have recently had a new box installed and our prime account is not on it

[fizzdisco]

---

@Biddyboo wrote:

We have recently had a new box installed and our prime account is not on it

---

Make sure the new box has the latest software installed, if not then perform a software update. The Prime App should then appear. You'll need to log back in to it with your Amazon account details.