Planned programs not recorded due to technical error after switching broadband providers

[brittas]

I have just had lilaconnect  install 1gbps broadband.  Everything  seems OK. I used  my existing  Asus WiFi 6 router.  Last  night the planned programs didn't  record due to a technical  error . Any ideas? I was with Virgin for broadband  before. 

[cookiemonsteruk]

@brittas 

Below is the sky recording trouble shooter. What error message are you getting?

https://www.sky.com/help/diagnostics/recording-on-sky-q/what-would-you-like-help-with

[brittas]

Technical  fault  I guess. I not at home. Points to hard disk. I doubt  this. It is obviously  something  to do with changing  broadband  provider. 

[jamesn123]

@brittas 

Recording live TV doesnt have anything to do with your broadband. Only OD content.

[brittas]

The problem seems to be when using catch up downloading some programs. The one not recording is landscape artist of the year on sky arts. trying to download series 4 episode 1 the  error messege is Failed Remote network problem. I have tried rebooting etc . This is only happening since the new broadband..

[brittas · Accepted solution]

Ok. As other sky arts programs were recording on catch up I tried something else. I  changed the preffered recording from UHD to HD in the settings.  I managed to record the series. very strange. I could  record this program in UHD by the way but it would be no good as it will be watched on a satellite box upstairs.