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Discussion topic: Pixilated picture

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This message was authored by SueR17 This message was authored by: SueR17

Pixilated picture

Hi

Asking on behalf of my mum who's has started getting pixilated screens on and off throughout the day. She has called Sky and they have advised it could be an issue with her Sky + box and will get an engineer to call her (which should be fun as she's over 80!) My question is will she be charged for a replacement box as she doesn't have insurance? Any help would be appreciated 


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This message was authored by Annie+UK This message was authored by: Annie+UK Answer

Re: Pixilated picture

Posted by a Superuser, not a Sky employee. Find out more

Sky charge a flat rate of £65 for a call out that includes ALL parts and labour

Annie  ( Please Note: I am Neurodivergent )
Hardware: Sky+HD Services: Sky Go Extra (via Xbox Series X) • Box sets • Sky Cinema • Sky Sport Complete • Sky Multiscreen • HD Basic

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This message was authored by Annie+UK This message was authored by: Annie+UK Answer

Re: Pixilated picture

Posted by a Superuser, not a Sky employee. Find out more

Sky charge a flat rate of £65 for a call out that includes ALL parts and labour

Annie  ( Please Note: I am Neurodivergent )
Hardware: Sky+HD Services: Sky Go Extra (via Xbox Series X) • Box sets • Sky Cinema • Sky Sport Complete • Sky Multiscreen • HD Basic
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