Pixelation on recordings mini box

[Skycambs]

[lukedaniel17]

@Skycambs 

Already do e that and it returns so if you don't want to lose recordings it's not worth it 

[Skycambs]

Only defaulted mini box not main.

[1963dg]

It doesnt mater which mini box you and how old. I have just had a 2 year old mini box replaced and new replacement is exactly the same. Everything you do seems to improve the ixelation problem only for it to return in a couple of days. Infact i can get it to reproduce in about 10 mins by continually fast forwarding, pausing and rewinding. 

@Anthonyh1976 

[Anthonyh1976]

@1963dg  That's a good find. Hopefully that will help them replicate the problem.

[lukedaniel17]

@1963dg 

Yes I agree my husband is always fast forwarding and rewinding at does it get worse even if I pause a movie then go back to it then skip the adverts it even stops be able to fast forward or gives up completely and you lose what you have paused it on and sometimes with me that can be half the film lol 

[Daz.K67]

Wish I had searched (and found) this topic a a while ago,-  it would have given me hope that it wasn't just me that had these problems.
Same timeline - Nov 20

Sky replaced Mini and Main box , - problems continue.

Some minor Netflix issues noted on main box but Mini is still the main issue.

Seems that some channels are more noticeably affected than others.

Was planning to ring Sky on monday morning (and probably will still do) but will also direct them to this thread, but one more voice registering some dissatisfaction can't hurt. 

I'll update if they have anything remotely encouraging to report.

✊🏻

[gibbo1967]

If you do phone just to warn you I was on hold for about 45 minutes so prepare for a bit of a wait.

[Daz.K67]

Called, and got through in less than 5.

After a relatively quick review of my previous calls and hardware replacements, the Operator quickly found that there was an issue now under review (see below link ).

Didnt try and talk me into a reset or anything else .. LOL

Also "looking into" a refund/credit for the last three months of the SkYQ-Mini.

16 minutes on the phone - not bad. 👍🏻

<removed>

No firm answers, but looks like they're taking it seriously - at least for the minute. 

moderator note: removed url

[Martyn+S]

It's getting worse on my sky mini the pixelating it's so annoying 

[Anthonyh1976]

Thats good to know @Daz.K67 

I cannot access the link you posted - can you post a screenshot of the content?

[Martyn+S]

Please could you post a link 

[Daz.K67]

It's a share point link isn't it ? 😓

mmmff.

I'll need to access this later today when home.

I'll send a screenshot when I get 5 👍🏻

[Martyn+S]

Thanks it's really appreciated

[gibbo1967]

Just had this response re my request for free multisreen due to the current issue.

Thank you for your email.

I see from your email that while the issue with the Sky Q Mini Box is fixed, you wish to receive Multiscreen subscription free of charge.

I am sorry to inform you that for the issue you are facing, we will not be able to provide Multiscreen subscription free of charge but once the issue is resolved we can provide loss of service credit on bill from the day the issue was reported to us till the day it is fixed.

I request you to reply to this email once the issue is resolve to apply relevant credit.

Judging by that it sounds like I'll only get credit on my bill from when I reported it and not from December when the problem first started.