Pixelation on recordings mini box

[Anthonyh1976]

@JFDIT  My bad, it evolved from an issue I thought might be related to the thread however it appears that is not the case. 

In any case - I have temporarily removed the Pi from the equation and the issue still occurs on the mini boxes.

[Anonymous]

@Anthonyh1976 

Its all good no harm done my understanding might not be as to everyone else's. But its been said it could be connectivity issues and when you mentioned about the modem having issues it might well be a cause look at the blue screen the wife had mentioned we had that a few times little did I know. So just trying to piece my findings and work it all out have an open mind regardless of what i think it is and not but also I have learnt something new and you have helped as I can look at doing this too.

[Ant1328]

So an update..

My pixelation was only on BT sport recordings on the mini box,  the pixelation is now happening on downloads across all channels. 

Lovely!...

[1963dg]

Put a post in earlier in week about comp,aining to Ofcom now following their advice and firstly have logged a complaint with Sky. Lets see what Sky say. If i dont get a satisfactory answer then have told them my contracts up in March so will not be renewing which is dissapointing as ive had sky since day 1.

[GingerOneSky]

as they are not providing the expected service, they should let you leave sooner without penalty. I'm sticking with them for now to give them a fair go at fixing this, but if this issue drags on and on. I'll be forced to look elsewhere 

[Martyn+S]

Hi just to add my tuppence worth, I also have problems watching recordings on my sky mini, just watched the first episode of Pembrokeshire murders and it's doing it loads, pixelating. I rang sky last week and he ran some tests but couldn't see any problems. It's getting very annoying now. 

[lukedaniel17]

@1963dg 

Update

i have connected my new sky hub and still major issues on 2 mini boxes connected via the mesh, with pixelated recordings and on demand 

So far

2 new sky 2tb main boxes

4 new mini boxes

1 new sky hub

1 mini boxed hard wired by sky engineer 

main sky q box connected to hub via Ethernet so everything else connected via the hub

2.4gz and 5ghz WiFi turned off on main sky q box and hard wired mini box

[Ant1328]

I assume they have tried to solve this issue because it is now getting worse !

BT Sport live is now pixelating not just recordings 

So its recordings, downloads and live TV. Will give them a bit more time to sort this before cancelling my package 

[GingerOneSky]

I still have no issues with live tv on either the main Sky Q box or mini. Just recordings watched via the mini box

[JFDIT]

@Kei+M are you able to provide any feedback? 

I appreciate Sky wouldn't want to admit to an issue for liability reasons but a simple update on next software release date or the like would be good. 

If genuinely Sky don't accept there is an issue you assistance on how to escalate this issue as a problem within Sky would be appreciated.  Please don't tell us to contact first line support customer services, bless them, they don't have a clue. Only a script.  We need a route to second/third line support and not an "engineer" coming out.  

Please Help this is a bad bug and Sky are better than this.

[Anthonyh1976]

@Kei+M 

My main concern is that Sky won't be able to replicate this issue and here is why:

when I reboot my system (router, q boxes etc) the issue does not immediately become apparent.  In fact it can take hours for the pixelation to start and when it does its minor.

Over time, the problem gets worse and worse.

The leads me to think there may be a memory leak somewhere which is slowly eating up resources.

If Sky try testing from a cold boot they may not find any issues.

[Ant1328]

Has anyone today/yesterday started having problems with live TV and on demand  when previously it was just recordings ?

[Anthonyh1976]

Live TV for me has been getting gradullay worse over time.  Pixelating when adverts transition back to the current programme for example.

As stated above, a reboot seems to resolve it temporarily and then it starts playing up again.

[Ant1328]

Thanks ill reboot and hopefully helps in the short term 

Really poor that this hasn't been sorted. 

[Oharedm]

Watching Marcella tonight, no pixelation on the first few episodes then slowing started to creeping  in. Now every few minutes on the 4th episode.

Totally in line with other observation mentioned earlier.