Pin number sky q not recognised. Tried everything suggested.

[Wheelie71.]

I cannot watch anyrhing on catch up. Keeps asking me to enter pin which I do using last 4 digits of sky q viewing card but it will not recognise it and keeps blocking me. Tried other suggestions for pin but same thing happens.  I would appreciate any help.

[Doc5907]

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@Wheelie71. wrote:

I cannot watch anyrhing on catch up. Keeps asking me to enter pin which I do using last 4 digits of sky q viewing card but it will not recognise it and keeps blocking me. Tried other suggestions for pin but same thing happens.  I would appreciate any help.

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@Wheelie71.  Have a look at the below help file for PINs :

Sky Q help - your pin 

[Wheelie71.]

I followed all the things in the guides but nothing works. Still blocks me

[TechmanagerMal]

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@Wheelie71. wrote:

I cannot watch anyrhing on catch up. Keeps asking me to enter pin which I do using last 4 digits of sky q viewing card but it will not recognise it and keeps blocking me. Tried other suggestions for pin but same thing happens.  I would appreciate any help.

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• It would seem to be your viewing card connection needs refreshing, an escalation may help?
• If not call Sky and report the issue.

[bob1234]

@Wheelie71. 

Have you tried this

1. Press Home on your Sky Q remote.
2. Select My Sky then Reset PIN.
3. Enter the last 4 digits of the bank account used to pay your Sky bill.
4. Follow the on-screen instructions to set a new PIN. You'll see an on-screen confirmation message saying "Your PIN has been successfully changed".

[Wheelie71.]

Bob 1234 yes tried that no joy

[bob1234]

@Wheelie71. 

I have escalated this to Sky and hopefully they will come back to you, Private message or email, and be able to sort something out for you. Look for a blue blob bottom right of your screen.
PLEASE NOTE once you get the blob the chat is not real time and once you type in there could be quite a wait until there is a response, you don't have to hold the chat open just come back later to see any replies.
It seems that sometimes the "blob" does not show when using iOS or the Safari browser, so it is worth using a different browser or a PC/laptop if you can.

How escalation works

Escallation