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15 Oct 2022 02:42 PM
Hello I've just started a new job so wasn't able to pay this month's bill as got to work 2 weeks in advance but I'm paying it at the end of the month and currently have no credit to phone sky will my tv and broadband be cut off as I will be paying it a month late
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15 Oct 2022 02:43 PM
Posted by a Superuser, not a Sky employee. Find out more@Sw199507 If you have a continuous payment method setup (direct debit or card) and first attempt fails Sky will automatically retry 10 calendar days later (so don't make a manual payment unless Sky requests you too) if that second attempt fails an automatic process of restrictions will kick in (which we've been told can't be overriden by sky cs agents) starting with tv followed a few days later by broadband if sky is your isp
if restrictions are imposed they won't be lifted until the outstanding payment is paid in full and a new continuous payment method is setup
Note: if you don’t have a continuous payment setup the 10 day grace period does not apply and therefore unless full payment due is showing as credit on your account by payment due date restrictions will be applied almost instantly
also note sky do payment plans or promises to pay on active accounts I’m afraid
15 Oct 2022 02:52 PM
Posted by a Superuser, not a Sky employee. Find out more
@SKY1992bf wrote:
also note sky do payment plans or promises to pay on active accounts I’m afraid
That last sentence should read Sky do not do payment plans or promises to pay
15 Oct 2022 02:56 PM
Posted by a Superuser, not a Sky employee. Find out more
@Daniel0210 wrote:
@SKY1992bf wrote:also note sky do payment plans or promises to pay on active accounts I’m afraid
That last sentence should read Sky do not do payment plans or promises to pay
@Daniel0210 Doh 🙄 good spot I'll update my macro now thanks for the heads up
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