Parents landline not working - How do I check it ?

[Rosie+Robert]

Hi 

my inlaws landline is not working - they have internet connection but cant seem to get online to get help.  Please advise how I can get the landline checked or if I need to report it to Openreach how to do that ! 

[Daniel0210]

@Rosie+Robert 
The below troubleshooting link may be of help. If a fault is found outside their property they can then arrange an engineer repair:
https://www.sky.com/help/diagnostics/fix-problems-with-your-phone/check-your-phone-line

Sky will pass it to Openreach to carry out the repair. You can't contact Openreach direct. Openreach normally aim to fix reported faults within 3-5 working days of being notified of them, but that could easily lengthen, for example; if bad weather causes high demand or if they have to get permission to dig up roads.

[Highlinder]

@Rosie+RobertIf you can give them this link below to run through the possible issues with their landline with Sky.

https://www.sky.com/help/diagnostics/fix-problems-with-your-phone/check-your-phone-line 

They will need to be logged in so they can run the tests. If a fault is found it should let them book an engineer..