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This discussion topic is read only Discussion topic: Overcharged

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This message was authored by: Premchander

Overcharged

My money not returned after return the sky equipment, I have cancelled my sky on April 15 2022 and it was changed may and June 2022. Called customer care and asked me to return the sky equipment for return the money. But haven't received anything till now.

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This message was authored by: caesarome

Re: Overcharged

Posted by a Superuser, not a Sky employee. Find out more

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to 24 hours to be contacted via this.


This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147


When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

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This message was authored by: dmy24

Re: Overcharged

hank you for escalating this. We have sent an invite to chat 🙂 

This message was authored by: Tom-W19

Re: Overcharged

Hi Premchander

 

A private chat was started but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.

Thanks
Tom
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This message was authored by: Premchander

Re: Overcharged

Can please open the chat again 

This message was authored by: Daniel0210

Re: Overcharged

Posted by a Superuser, not a Sky employee. Find out more

@Premchander 
I’ve re-escalated your post to Sky and the Escalation Team may get in touch with you later or maybe tomorrow.

Look out for an email and also a blue/red speech bubble at the bottom of your forum page. Once that speech bubble appears you only have 48 hours to join the private chat with a Sky expert or it will close automatically. If you fail to respond to each message from Sky within 48 hours the chat will again automatically close down even if your issue isn’t resolved. Replies on the chat aren’t instant so keep checking the chat thread regularly.

You need to make sure that your email/private message notifications are switched to ‘on’ to avoid missing the alerts.

This link explains the Community Messaging process.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014
If you are using Safari also make sure that Hide IP Address is not checked in order to see the blue bubble. If you have trouble finding this to check the settings, use another browser such as Chrome or Firefox.


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards and NOT via Direct Messaging

▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
This message was authored by: Tom-W19

Re: Overcharged

Thanks for escalating again. We've sent an invite to Premchander.

Thanks
Tom
This message was authored by: Lisa-P1987

Re: Overcharged

Update - spoken with Premchander, processed the refund. 🙂

Thanks

Lisa - Sky Tech Team Expert
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