On demand not working

[Panchdara+IOM]

For what it's worth:

I had similar issues. All 4 Windows PCs, 2 TVs, 2 ipads an iphone and a Sky box (external wifi interface). All units, except the Sky box were functioning perfectly. Everything except the Sky box. I tried resetting the Sky box and the external wifi attachment.  No luck. I rebooted the router. No luck.

It endeed up me resetting the router to factory settings - not just restarting the router, but resetting. Then I had to reset the appropriate router settings. Worked.

Conclusion: when intermixing apple and non-apple devices on same network (wireless in my case), the apple devices have been known to "f*"- up the router. From my experiences I whole-heartedly blame the ipad/iphone devices. This is a recurring issue (about every 3 months along with the normal manual fortnightly Sky box reboots).

[Patch+irritated]

Hi, I have rebooted, also tried unplugging for several minutes, tried wired connection to router, tried wps, tried manual input.

It was fine with previous router (new net supplier so new router).

I use android phone which is fine, google home gadget, fine, laptop fine, chromebook fine, someone elses iphone fine. 

Sky box says internet connected with excellent signal but OnDemand says fail 😓

[Panchdara+IOM]

Okay Patch - perhaps you've answered your own question - so go try another router. Get a BRAND NEW router (not a used, "friends" unt). Install the latest/greatest firmware then configure accordingly. Then hardwire (RJ45) the Sky box and try. Failing that, get your new  ISP to get their finger out and pop by and sort out.  Good luck.

[Patch+irritated]

Hi, thank you.

Just to say, the new router is brand new as was the previous one ( new supplier sent the latest one because I wasn't getting the speed I signed up for with the first router and that one was an identical model to the previous suppliers router).

I will do as you suggest re the isp 👍

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[Patch+irritated]

Hi, I contacted my new provider, don't know exactly what was done at their end but after resetting the router after I spoke to them, the correct details came up and my Sky OnDemand and wifi security cam are now working.

Thank you so much for the suggestion, all good now 👍😎😊

[Jaydeesank]

I use an Ethernet cable to connect my skybox.

[Jaydeesank]

Thank you for your help. It worked. Sky should include this in their help screen.

[Pollygino]

We have fine internet on all devices and all sky things except catch-up 

[AmyH12345]

Thank you, I was having the same issue with on demand and resetting the router worked!

[Surious]

No it fails and wont download keep saying visit sky on demand or program current not available nor are available any online things help but it will record a program or a link  series just fine if is programmed to do so so it isn't broadband 

[Mark39]

No idea which post you're replying to @Surious . First things first - is your Sky box actually connected to your broadband router? The fact that it records programmes and links series is irrelevant as neither rely on a broadband connection.

[EvanPB]

I phoned sky twice about this. The first agent said it was my box and tried to upgrade me to Q for free, but I can't be doing with the hassle and like HD+. Yesterday I swapped my multiroom box in for the main one, same problem! So I called Sky again and this time I was quickly informed that the issue is at their end, no explanation of why or offer of compensation. Apparently they are working on it and hope to fix before Christmas.  It took my about 40 attempts but I finally managed to get the final episode of Brassic to download.  Think Sky should fess up and refund customers as they are not providing a reliable service for on demand right now 🙄 

[caesarome]

I take it you are a BT/EE Broadband customer as this is an ongoing issue as you can see via this statement from Sky in the topic that is discussing this:

https://helpforum.sky.com/t5/Sky/BT-broadband-users-and-On-Demand-downloads-failing/m-p/3874654#M128...