@Sarah.....23 wrote:
I'm a new sky q customer also and I do not have access to catch up tv or on demand I have tried paring my card I've tried updating the box and nothing works I just get the upgrade message even though I have nothing to upgrade.
@Sarah.....23 Sky signature comes with Boxsets. and catch-upin SD as standard you may be trying to download the programme in HD
The default download setting is HD so try changing the format to download in SD
you can change the default to SD by Pressing Home on your Sky Q remote and select Settings, then Setup.
Select Preferences, then 'On Demand default download format', and choose SD.
I may be a Sky Superuser but I am still just a Sky customer
Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
