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Willis.tb16
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This message was authored by Willis.tb16 This message was authored by: Willis.tb16

Nothing happening??

‎17 Feb 2022 06:03 AM

Hi .. anyone else turned on Sky Q box then can't get it to work at all.. won't switch off?! .. won't change channel?! .. nothing???

Have tried turning off/on .. pushing and holding buttons.. even taken viewing card out.. nothing??

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DipDipDipam
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This message was authored by DipDipDipam This message was authored by: DipDipDipam

Re: Nothing happening??

‎17 Feb 2022 06:07 AM

Have you tried turning off from the plug socket for 15 seconds and then turning back on?

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Quoman7
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This message was authored by Quoman7 This message was authored by: Quoman7

Re: Nothing happening??

‎17 Feb 2022 08:56 AM

Posted by a Superuser, not a Sky employee. Find out more
@Willis.tb16 wrote:

Hi .. anyone else turned on Sky Q box then can't get it to work at all.. won't switch off?! .. won't change channel?! .. nothing???

Have tried turning off/on .. pushing and holding buttons.. even taken viewing card out.. nothing??

Hi @Willis.tb16 Try rebooting your main SKYQ box by turning the power off at the socket for 30 sec then turn back on to reboot?

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I used to have superpowers… But a therapist took them away.
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lettice
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This message was authored by lettice This message was authored by: lettice

Re: Nothing happening??

‎17 Feb 2022 09:01 AM

Posted by a Superuser, not a Sky employee. Find out more

As above power down your Sky Q box and leave off power for a few minutes.
Then, power back on.

Sky Community Superuser. What is a Superuser? Click here to find out
Sky Stream with two pucks (Former Sky Q and Sky+ customer), Sky Ultrafast + using Sky SR203 hub. Sky Protect kit tester.
My good journey to Sky Stream from Sky Q. Click here to read
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